Use of computer-aided telephone applications | Siemens Hicom 300 E

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Use of computer-aided telephone applications

A PC can be connected via the built-in USB interface on the system tele- phone (not optiPoint 500 eco) and a USB cable. The "CallBridge TU" TAPI driver software, available from Siemens, enables use of numerous market telephone applications on your PC. The USB-adapted TAPI driver software can be downloaded from the Internet at no charge. The Internet adress is http://www.hipath.com (Downloads/Software).

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Siemens Hicom 300 E, Hicom 300 H manual Use of computer-aided telephone applications

Contents

HiPath 4000 Hicom 300 E/300 H Environmental label About these Operating InstructionsImportant Notes CE label OptiPoint 500 economy basic/standard Basic Usage Instructions Permanently assigned function keys Display How to use this user guide Directly How to activate functionsVia the Service Menu Using a function key Additional executive/secretary functions Which functions can be used?Basic and enhanced functions Additional multiline and team functions How to make best use of your tele- phone Making calls How to activate functionsBasic Usage Instructions Calling several persons simultaneously Telephone settings Storing numbers, system functions Using a different telephone Relocating with the telephone Making multiline and team calls Index Advice for users Quick-reference operating instructions appendix Ending the call Answering a call with the handsetAnswering a call via the speaker key speakerphone Ending a call To activate Switching to speakerphoneSwitching to the handset Open listening Ending the waiting call, resuming the first call Using the call waiting functionActivating/deactivating call waiting Answering the waiting call Meaning of the display Using the mailboxRetrieval from mailbox Answering a callback request Terminating mailbox retrieval Timed remindersDeleting mailbox entries Incoming call on loudspeaker voice calling Answering a call on the headset Activating/deactivating stop voice calling Malicious call holding Called party is busy or does not answer Making callsDialing with the handset off-hook Dialing with the handset on-hook Direct call to a colleague via loudspeaker voice calling Suppressing your number on called party’s display Entering commands with tone dialing Dtmf suffix dialing Release the second call return to the first call To switch to the waiting partyMaking a second call consultation Alternating between two calls toggling System-supported conference Setting up a conference call Starting a conference from a single call Setting up a conferenceSetting up a conference from a consultation call Setting up a conference from a waiting call Expanding the conference from a consultation call Expanding the conferenceCalling and adding another user If the new user does not answer Accepting a waiting call and adding it to the confer- ence Transferring the conference Putting the conference on hold Disconnecting the last member addedDuring the conference Viewing member information Extending the call without prior announcement Using the switchover buttonTransferring a call Extending the call with prior announcement Group call TogglingConsultation Viewing the call log Using saved numbers to make callsUsing a call list missed calls Deleting an entry from the call log Saved number redialDialing a number from the call log Dialing with repertory keys Last number redial Dialing with system speed dialing numbers Dialing with individual speed dialing numbers Making project calls Setting up a project call Call duration display Rejecting a callback request Using the callback functionIf you do not get through Storing a callback request Ending Canceling an entry that is displayedCamping on a colleague’s call Overriding a colleague’s call intrude Adjusting the ringing tone pitch Telephone settingsAdjusting the ringing tone volume Setting the volume of the alerting tone HiPath Adjusting the display contrast onlyAdjusting the angle of the display Backlit Display Preventing unauthorized dialing Locking your telephone Selecting a language Selecting the language for user prompts displaysEnabling the telephone again If you made a mistake during input Storing a repertory dialing number on a key Storing any number Storing a number for redialingStoring a caller’s number or a number that has been dialed Saving a function on a key Saving individual speed dialing numbers Saving timed reminders Cancelling a saved reminder Checking its functionality Checking the telephone Checking the assignment of functions to keys Fixed forwarding Using call forwardingForwarding calls Activating/deactivating fixed forwarding Programming/changing a forwarding destination Deleting the destination for fixed forwarding Deactivating fixed forwarding in the idle menuActivating and deactivating with call forwarding key Selection of a variable forwarding type Variable forwarding Activating variable forwarding Programming/changing the forwarding destinationDeleting a forwarding destination Checking forwarding Deactivating variable forwarding Deactivating variable forwarding in the idle menu Activating and deactivating forwarding using switchAutomatic call forwarding Forwarding calls for a different terminal Press the key. The lamp lights up Confirm Select and confirm Or To check Checking/deactivating call forwarding for another telephoneChecking/deactivating call forwarding for fax, PC or busy Changing call forwarding for another terminal Identifying yourself with PIN and dialing Using a different telephone in the same way as your own Call forwarding follow me after successful identification Entering the PIN for your own HiPath 4000 or HicomDialing after successful identification If you logged on with a chip card Deactivating identification at the other telephoneIdentification with the chip card If you logged on with a PIN Relocating with the telephone Disconnecting the telephone from its present station lineReconnecting the telephone at the new station line Primary line Using line keysMaking multiline and team calls Deactivating the preview function PreviewDifferent states of line key lamps Activating the preview function Taking calls with priority Taking calls on line keysTaking calls in the order offered Activating/deactivating ringer With the Ringer Cutoff key configuredVia the Service Menu Dialing with selectable line seizure Dialing with line keysDialing with automatic line seizure Alternating between different lines With the Show Used Line key configuredIdentifying the line used Allowing override With the privacy key configuredPrivacy Ending a call on a line key Terminating a connection on a line key Preventing override Resuming the call Holding a call on a line key and picking it up againPlacing on hold With the call forwarding key Picking up a held callForwarding calls for lines Activating fixed call forwarding for a line without storing Deactivating call forwarding for a line Cancelling the fixed call forwarding destination Ending the waiting call back to the first Picking up a specific team callTelephone in the idle state Course of a call Having the number of the called station displayed Taking a call in a hunt group Parking Automatic parking and resumption of a callManual parking and resumption of a call Parking the call Lamp statuses of direct station selection DSS keys Picking up a call on holdCalling a team member directly Lamp is lit the user is making a call Taking a call for a direct station selection DSS userLamp is not lit the user is not making a call Lamp is not lit the secretary is not making a call Making calls in an executive/sec- retary teamCalling executive or secretary’s office Making a call to the executive/secretary Lamp is lit the secretary is making a call Taking a call for the executive in the secretary’s officeExtending a call to the executive Taking a call for the executive during a call in progress Taking a call on the executive’s telephone Forwarding calls directly to the executive Resuming a call at the second telephone Taking calls for other executive/ secretary teamsParking a call at the first telephone Calling a messenger Activating/deactivating call waiting for executive To deactivate deputy Using the call signal functionTo activate deputy Labeling Key Fields Labeling, documentation and accessories Documentation Attaching a Station Number Label OptiPoint key module Accessories Use of computer-aided telephone applications Care of the telephone Advice for usersTroubleshooting Possible response Dealing with error messages on the displayPossible cause Who to contact if a problem occurs Individual speed dialing numbers Index 100 43$643360+7330%630-094 HiPath 4000 Hicom 300 E/300 H Page Saved number redial Important functions at a glance Setting up a conference call Maximum Service Menu functions available