Picking up a call on hold | Siemens Hicom 300 H, Hicom 300 E

Making multiline and team calls

Step by Step

Pick up call on hold?

: ... B

	Jones
or
or	Jones
or
or	Jones

Picking up a call on hold

Press the flashing key.

If necessary, enter corresponding parking position num- ber.

Continue the call.

After a certain time, calls on hold return to where they were held (recall).

Calling a team member directly

Precondition: DSS keys have been configured at your telephone (Æ page 53).

The lamp statuses of direct station selection (DSS) keys

The lamp is not lit – the user is not making a call.

The lamp is lit – the user is making a call.

The lamp is flashing – there is an incoming call for the user; the user has not answered it yet.

84

Image 84

Siemens Hicom 300 H, Hicom 300 E manual Picking up a call on hold, Calling a team member directly

Contents

HiPath 4000 Hicom 300 E/300 H About these Operating Instructions Important NotesCE label Environmental label Basic Usage Instructions OptiPoint 500 economy basic/standard Permanently assigned function keys How to use this user guide Display How to activate functions Via the Service MenuUsing a function key Directly Which functions can be used? Basic and enhanced functionsAdditional multiline and team functions Additional executive/secretary functions How to make best use of your tele- phone How to activate functions Basic Usage InstructionsMaking calls Telephone settings Calling several persons simultaneously Using a different telephone Storing numbers, system functions Making multiline and team calls Relocating with the telephone Advice for users Index Quick-reference operating instructions appendix Answering a call with the handset Answering a call via the speaker key speakerphoneEnding a call Ending the call Switching to speakerphone Switching to the handsetOpen listening To activate Using the call waiting function Activating/deactivating call waitingAnswering the waiting call Ending the waiting call, resuming the first call Using the mailbox Retrieval from mailboxAnswering a callback request Meaning of the display Timed reminders Deleting mailbox entriesTerminating mailbox retrieval Incoming call on loudspeaker voice calling Activating/deactivating stop voice calling Answering a call on the headset Malicious call holding Making calls Dialing with the handset off-hookDialing with the handset on-hook Called party is busy or does not answer Suppressing your number on called party’s display Direct call to a colleague via loudspeaker voice calling Entering commands with tone dialing Dtmf suffix dialing To switch to the waiting party Making a second call consultationAlternating between two calls toggling Release the second call return to the first call Setting up a conference call System-supported conference Setting up a conference Setting up a conference from a consultation callSetting up a conference from a waiting call Starting a conference from a single call Expanding the conference Calling and adding another userIf the new user does not answer Expanding the conference from a consultation call Transferring the conference Accepting a waiting call and adding it to the confer- ence Disconnecting the last member added During the conferenceViewing member information Putting the conference on hold Using the switchover button Transferring a callExtending the call with prior announcement Extending the call without prior announcement Toggling ConsultationGroup call Using saved numbers to make calls Using a call list missed callsViewing the call log Saved number redial Dialing a number from the call logDeleting an entry from the call log Last number redial Dialing with repertory keys Dialing with individual speed dialing numbers Dialing with system speed dialing numbers Setting up a project call Making project calls Call duration display Using the callback function If you do not get throughStoring a callback request Rejecting a callback request Canceling an entry that is displayed Camping on a colleague’s callEnding Overriding a colleague’s call intrude Telephone settings Adjusting the ringing tone volumeAdjusting the ringing tone pitch Setting the volume of the alerting tone Adjusting the display contrast only Adjusting the angle of the displayBacklit Display HiPath Locking your telephone Preventing unauthorized dialing Selecting the language for user prompts displays Enabling the telephone againSelecting a language Storing a repertory dialing number on a key If you made a mistake during input Storing a number for redialing Storing a caller’s number or a number that has been dialedStoring any number Saving individual speed dialing numbers Saving a function on a key Cancelling a saved reminder Saving timed reminders Checking the telephone Checking its functionality Checking the assignment of functions to keys Using call forwarding Forwarding callsFixed forwarding Programming/changing a forwarding destination Activating/deactivating fixed forwarding Deactivating fixed forwarding in the idle menu Activating and deactivating with call forwarding keyDeleting the destination for fixed forwarding Variable forwarding Selection of a variable forwarding type Programming/changing the forwarding destination Deleting a forwarding destinationActivating variable forwarding Deactivating variable forwarding Checking forwarding Activating and deactivating forwarding using switch Automatic call forwardingDeactivating variable forwarding in the idle menu Forwarding calls for a different terminal Press the key. The lamp lights up Confirm Select and confirm Checking/deactivating call forwarding for another telephone Checking/deactivating call forwarding for fax, PC or busyOr To check Changing call forwarding for another terminal Using a different telephone in the same way as your own Identifying yourself with PIN and dialing Entering the PIN for your own HiPath 4000 or Hicom Dialing after successful identificationCall forwarding follow me after successful identification Deactivating identification at the other telephone Identification with the chip cardIf you logged on with a PIN If you logged on with a chip card Disconnecting the telephone from its present station line Reconnecting the telephone at the new station lineRelocating with the telephone Using line keys Making multiline and team callsPrimary line Preview Different states of line key lampsActivating the preview function Deactivating the preview function Taking calls on line keys Taking calls in the order offeredTaking calls with priority With the Ringer Cutoff key configured Via the Service MenuActivating/deactivating ringer Dialing with line keys Dialing with automatic line seizureDialing with selectable line seizure With the Show Used Line key configured Identifying the line usedAlternating between different lines With the privacy key configured PrivacyEnding a call on a line key Allowing override Preventing override Terminating a connection on a line key Holding a call on a line key and picking it up again Placing on holdResuming the call Picking up a held call Forwarding calls for linesWith the call forwarding key Activating fixed call forwarding for a line without storing Cancelling the fixed call forwarding destination Deactivating call forwarding for a line Picking up a specific team call Telephone in the idle stateCourse of a call Ending the waiting call back to the first Taking a call in a hunt group Having the number of the called station displayed Automatic parking and resumption of a call Manual parking and resumption of a callParking the call Parking Picking up a call on hold Calling a team member directlyLamp statuses of direct station selection DSS keys Taking a call for a direct station selection DSS user Lamp is not lit the user is not making a callLamp is lit the user is making a call Making calls in an executive/sec- retary team Calling executive or secretary’s officeMaking a call to the executive/secretary Lamp is not lit the secretary is not making a call Taking a call for the executive in the secretary’s office Extending a call to the executiveTaking a call for the executive during a call in progress Lamp is lit the secretary is making a call Forwarding calls directly to the executive Taking a call on the executive’s telephone Taking calls for other executive/ secretary teams Parking a call at the first telephoneResuming a call at the second telephone Activating/deactivating call waiting for executive Calling a messenger Using the call signal function To activate deputyTo deactivate deputy Labeling, documentation and accessories Labeling Key Fields Attaching a Station Number Label Documentation Accessories OptiPoint key module Use of computer-aided telephone applications Advice for users TroubleshootingCare of the telephone Dealing with error messages on the display Possible causePossible response Who to contact if a problem occurs Index Individual speed dialing numbers 100 43$643360+7330%630-094 HiPath 4000 Hicom 300 E/300 H Page Important functions at a glance Saved number redial Setting up a conference call Maximum Service Menu functions available