Troubleshooting | Basic Verification |
Running Diagnostics
For further diagnostic testing, a Diagnostic Cable Kit can be purchased. Instruc- tions for running a diagnostics wrap test are included with the kit. Contact your service representative for information on purchasing and using the Diagnostic Cable Kit.
Contact Siemens support
If you are unable to resolve your issue, contact your service representative.
Siemens support may ask that you provide trace data or other configuration information. Trace data is obtained by setting the appropriate trace levels in the configuration menu, and running the failing situation. The terminal emulator is set to capture information to a file, and the appropriate trace data is dumped to the serial port. This results in a standard text file that can be mailed or faxed to Siemens support personnel.
Operating Manual |
