Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband Card is a highly reliable product.
Most problems are caused by one of these issues:
⬤Network coverage is not available (because of your “Network Mode” settings [page 61], or because you are outside the Nationwide Sprint PCS Network, or because of an account or network problem).
⬤The driver was not properly installed because of a problem with your notebook computer’s PC Card.
⬤System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your Sprint Mobile Broadband Card and software:
⬤Ensure your card is inserted, not locked (page 48), and not powered off (page 38).
⬤To determine the connection status, use the icons in the system tray (page 39), and icons and messages in Sprint PCS Connection Manager (page 33 and page 35).
⬤The alert log might indicate the nature of the problem (page 69).
⬤Run diagnostic tools supplied with Sprint PCS Connection Manager (page 70).
⬤Check the Frequently Asked Questions (page 75).
⬤Use the resources listed in “Getting Help” (page 27).
⬤Has Sprint PCS Connection Manager stopped working after you’ve upgraded to a different version of Windows (page 83)?
If, after reading this section, you are unable to resolve a problem, please visit www.sprint.com or contact Sprint Customer Service. (See “Getting Help” on page 27.)
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