80 Section 3F: Troubleshooting Tips
Problems, Causes, and Solutions
When properly installed, the SprintMobile Broadband Card is a highly reliable
product.
Most problems are caused by one of these issues:
vNetwork coverage is not available (because of your “Network Mode” settings
[page 61], or because you are outside the Nationwide Sprint PCS Network, or
because of an account or network problem).
vThe driver was not properly installed because of a problem with your notebook
computer’s PC Card.
vSystem resources required by the card are being used by other devices.
Tips when troubleshooting problems with your SprintMobile Broadband Card and
software:
vEnsure your card is inserted, not locked (page48), and not powered off
(page 38).
vTo determine the connection status, use the icons in the system tray (page39),
and icons and messages in SprintPCS Connection Manager (page 33 and
page 35).
vThe alert log might indicate the nature of the problem (page69).
vRun diagnostic tools supplied with SprintPCS Connection Manager (page 70).
vCheck the Frequently Asked Questions (page75).
vUse the resources listed in “Getting Help” (page27).
vHas SprintPCS Connection Manager stopped working after you’ve upgraded to
a different version of Windows (page83)?
If, after reading this section, you are unable to resolve a problem, please visit
www.sprint.com or contact Sprint Customer Service. (See “Getting Help” on
page 27.)