Sierra Wireless 595 manual GO Button Is Unavailable, Searching for Service

GO Button Is Unavailable

Ensure the Sprint Mobile Broadband Card is properly inserted, not locked (page 48), and not powered off (page 38).

If Sprint PCS Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below.

If Roam Mode (from the Sprint PCS Vision option of the Settings window) is set to Sprint, ensure you are not roaming, or change the setting. (You may be subject to roaming rates.) See page 62.

Searching for Service

If Sprint PCS Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), try one of the following:

⬤Try re-orienting your computer.

⬤If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer.

⬤If Roam Mode (from the Sprint PCS Vision option of the Settings window) is set to Sprint: Ensure you are within the Sprint Power Vision/Sprint PCS Vision network coverage area, or change the Roam Mode setting. (You may be subject to roaming rates.)

⬤If Roam Mode (from the Sprint PCS Vision option of the Settings window) is set to Roam Only: Ensure you are roaming, or change the Roam Mode setting.

⬤If Network Mode (from the Sprint PCS Vision option of the Settings window) is set to 1X Only, and only 1xEV-DO coverage is available: Either move to an area that has 1X coverage, or change the setting to Automatic or 1xEV-DO Only.

⬤If Network Mode (from the Sprint PCS Vision option of the Settings window) is set to 1xEV-DO Only, and only 1X coverage is available: Either move to an area that has 1xEV-DO coverage, or change the setting to Automatic or 1X Only.

⬤Check with Sprint — a network or account problem may be preventing the Sprint Mobile Broadband Card from obtaining service.

Section 3F: Troubleshooting Tips 81