Section 2C: Setting Up Service 25
Before you call Sprint, have these things ready:
vA phone
vYour SprintMobile Broadband Card
vYour Social Security number
vYour driver’s license number
vThe city and state where the device will be primarily used
vA pen and paper to write down your account information. Your package
includes a printed Getting Started guide, where you can record this
information.
When you call Sprint, Sprint Customer Service will help you select your service
plan and guide you through the activation process. They will also provide you with
this information:
vYour card’s activation code (gives you access to configure the account)
vYour card’s phone number (MDN)
vYour card’s MSID (Mobile System ID) code, used for WLNP(Wireless Local
Number Portability) and to determine whether you are “home” or “roaming”
Stepping Through the Activation Wizard
If the Activation Wizard has not started automatically:
1. Ensure the SprintMobile Broadband Card is inserted, and
SprintPCS Connection Manager is running. If Sprint PCS Connection Manager
is not running, select:
(Windows XP) Start> All Programs> Sprint> Sprint PCS Connection Manager.
(Windows 2000) Start> Programs> Sprint> Sprint PCS Connection Manager.
SprintPCS Connection Manager should display “Disconnected.”
2. If SprintPCS Connection Manager displays “Device Locked,” unlock the card
(page 49).
3. If SprintPCS Connection Manager displays “Device powered off,” power on
the card (page38).
4. Start the Activation Wizard: select MENU> Settings> Sprint PCS Vision - Sierra
Wireless> ActivationWizard.
Once the Activation Wizard is running:
1. To begin activation of the SprintMobile Broadband Card, click Next.
2. Call Sprint at the phone number listed on the screen. Click Next.