Before you call Sprint, have these things ready:
⬤A phone
⬤Your Sprint Mobile Broadband Card
⬤Your Social Security number
⬤Your driver’s license number
⬤The city and state where the device will be primarily used
⬤A pen and paper to write down your account information. Your package includes a printed Getting Started guide, where you can record this information.
When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information:
⬤Your card’s activation code (gives you access to configure the account)
⬤Your card’s phone number (MDN)
⬤Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local Number Portability) and to determine whether you are “home” or “roaming”
Stepping Through the Activation Wizard
If the Activation Wizard has not started automatically:
1.Ensure the Sprint Mobile Broadband Card is inserted, and
Sprint PCS Connection Manager is running. If Sprint PCS Connection Manager is not running, select:
(Windows XP) Start > All Programs > Sprint > Sprint PCS Connection Manager. (Windows 2000) Start > Programs > Sprint > Sprint PCS Connection Manager.
Sprint PCS Connection Manager should display “Disconnected.”
2.If Sprint PCS Connection Manager displays “Device Locked,” unlock the card (page 49).
3.If Sprint PCS Connection Manager displays “Device powered off,” power on the card (page 38).
4.Start the Activation Wizard: select MENU > Settings > Sprint PCS Vision - Sierra Wireless > Activation Wizard.
Once the Activation Wizard is running:
1.To begin activation of the Sprint Mobile Broadband Card, click Next.
2.Call Sprint at the phone number listed on the screen. Click Next.
Section 2C: Setting Up Service | 25 |
