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Sierra Wireless 595 manual Getting Help

Models: 595

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Section 2D

Getting Help

In This Section

♦Visit Our Web Site

♦Contact Sprint Customer Service

♦Troubleshooting

This section describes where you can find more information on Sprint PCS Services, options, and troubleshooting problems you have encountered.

Section 2D: Getting Help

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Sierra Wireless 595 manual Getting Help

Contents

Important Note Sprint Mobile Broadband Card by Sierra Wireless AirCardTable of Contents 3A. Your Sprint Mobile Broadband Card The Basics 3B. Menu Options 3C. Changing the Settings of Sprint PCS Connection Manager3E. Frequently Asked Questions 3F. Troubleshooting TipsGlossary and Index 6A. Glossary 6B. Index 4B. Regulatory Information5B. Terms and Conditions Page Welcome to Sprint Tip Introduction to This User’s GuideBasics of Your Sprint Mobile Broadband Card Page Introducing the Sprint Mobile Broadband Card Introducing the Sprint Mobile Broadband CardCdma Networks Your Sprint Mobile Broadband CardTip About This Guide Package ContentsGetting Started With Your Sprint Mobile Broadband Card Getting Started With Your Sprint Mobile Broadband CardSystem Requirements Getting StartedIf you are running Windows 2000 with Internet Explorer High Encryption RequirementsIf you are running Windows 2000 with Netscape Communicator Sprint Mobile Broadband Card SoftwareCare and Maintenance Page Installing the Sprint Mobile Broadband Card Page Getting Started Installing the SoftwareInstalling the Software Installing the Software Installing the Software Page Inserting and Removing the Sprint Mobile Broadband Card Inserting and Removing the Sprint Mobile Broadband CardInserting the Sprint Mobile Broadband Card To remove the Sprint Mobile Broadband Card Removing the Sprint Mobile Broadband CardPage Setting Up Service Setting Up ServiceTo unlock your Sprint Mobile Broadband Card Activating and Using Sprint PCS ServicePreactivated Card Non-preactivated Card Activation WizardOnce the Activation Wizard is running If the Activation Wizard has not started automaticallyData Provisioning Iota Getting Help Getting HelpVisit Our Web Site Contact Sprint Customer ServiceTroubleshooting Using the Sprint Mobile Broadband Card Page Your Sprint Mobile Broadband Card The Basics Your Sprint Mobile Broadband Card The BasicsTo start Sprint PCS Connection Manager Sprint PCS Connection ManagerStarting Sprint PCS Connection Manager Start Sprint PCS Connection Manager AutomaticallySprint PCS Connection Manager Window Your Sprint Mobile Broadband Card The Basics Connection States Initializing Searching for serviceConnecting No deviceDevice Locked ConnectedDevice powered off Determining the Type of Coverage System Tray Connection StatesSelect Menu Power On Modem Powering the card off/onSelect Menu Power Off Modem Expanding Sprint PCS Connection Manager Controlling the Sprint PCS Connection Manager WindowTo exit Sprint PCS Connection Manager Minimizing Sprint PCS Connection ManagerRestoring Sprint PCS Connection Manager Exiting Sprint PCS Connection ManagerTo launch a connection Launching a Sprint Power Vision/Sprint PCSVision ConnectionSelect Roam Guard To turn on the Roam Guard featureTo permanently turn off the Roam Guard feature Roam GuardTo specify which application to automatically launch Auto-launch upon network connectionTo end a connection Viewing the Amount of Data TransferredEnding a Connection Security Online HelpDisplaying Your Phone Number To lock the Sprint Mobile Broadband Card immediately Behavior When the Sprint Mobile Broadband Card Is LockedInitial Lock Code Lock the CardTo unlock the card Lock Upon Startup of Sprint PCS Connection ManagerUnlock the Card To change the lock code Accessing LinksChange the Lock Code Uninstalling the Sprint PCS Connection Manager Software Page Menu Options Menu OptionsSprint PCS Connection Manager Menu System Tray Menu History Sprint PCS Connection Manager MenuMenu Item Description Alert Log ConnectionSettings DiagnosticsPower Off UpdatesSystem Tray Menu Changing the Settings of Sprint PCS Connection Manager Settings Window General Settings Manager on Software updatesPer month Check Now Check for software updates immediately Sprint PCSVision Settings Automatic When readyWelcome ScreensChange ActivationWizard User LockSelect Bandwidth Optimization On Optimization SettingsTo enable optimization To adjust the level of optimization Page Tools ToolsTo export the entries to a text file Viewing the Connection HistoryTo view the Connection History To sort the entriesSelect Edit Delete Viewing AlertsTo delete all entries To delete one or more entrySelect Device Info & Diagnostics Running DiagnosticsTo access the Device Info & Diagnostics window Tools To display system information To update the softwareUpdating the Software Displaying System InformationTo display this window About Sprint PCS Connection ManagerPage Frequently Asked Questions Can I connect to a dial-up account like AOL or EarthLink? What is Sprint PCS Connection Manager?If the connection is always on, am I always being billed? Frequently Asked Questions Page Troubleshooting Tips Troubleshooting TipsProblems, Causes, and Solutions GO Button Is Unavailable Searching for ServiceUnable To Prepare Data Services Could Not Prepare Data ServicesTroubleshooting Tips Page Technical Specifications Regulatory Information Page Technical Specifications Technical SpecificationsSolid red LED OperationLED Behavior Indicates Off Solid blueRadio Frequency and Electrical Specifications Software Specifications Mechanical Specifications Environmental SpecificationsPage Regulatory Information Regulatory InformationFCC ID N7NAC595 Regulatory NoticesRegulatory Information Information pertaining to OEM customers Patents Copyright TrademarksLimitation of Liability Additional Information and Updates100 Safety Information Terms & Conditions 102 Safety and Notices 103 Safety and NoticesImportant Notice Safety and Hazards Care and Maintenance Important Notice Safety and HazardsTerms and Conditions 105 Terms and Conditions of ServicesTerms and Conditions Terms and Conditions of Services Terms and Conditions 107 108 Terms and Conditions 109 110 Terms and Conditions 111 112 Terms and Conditions 113 114 Glossary and Index 116 Glossary 117 GlossaryLAN Glossary 119 PC Card120 TIAIndex 121 Index122 Index Icons Index 123124 Index Index 125 126 Index Unlock the card initial lock code 48 instructions Index 127