Resolving touch control and digital ink issues
Use the following troubleshootingtableif youc ans eey ourcomputer desktop on yourinteractive flat
panel,but you donot have touchc ontrolover thedeskt op.
Formore information,s eeSMAR TInk user’s guidefor MacOSX operatingsystem softw are
(smarttech.com/kb/170192)or SMAR TInkuser’s guide for Windows operatingsys tem
(smarttech.com/kb/170191).
Symptom Causes Solution
Whenyou touch the screen,
nopointer appearsand you
can’t move icons. The status
lightis red.
The
SMARTProductDrivers
onyour computer are
notc urrent.
Updateyour SMARTProductDrivers(see
UpdatingSMART Product Drivers on
page53).
No USB connection
fromthe computer to the
interactiveflat panel.
Verify yourc onnections(see page16).
YourUSB connection
doesn’tcorrespondw ith
thes electedvideo input.
Connectt heUS B to the correct receptacle
that correspondsto your computer’sv ideo
input.(For more information,see page 17.)
TheSMARTMeetingPro
icon or the
SMARTNotebookicon
doesn’tappear.
SMARTProductDrivers
isn’t installed.
Downloadand install SMART softw are
froms marttech.com/downloads.
OR
Connecty ourcomputer or laptopto y our
interactiveflat panelwith a
SMARTGoWirecable. (For more
information,see page 48.)
SMART software isn’t
running.
Openthe SMART Product Drivers folder
iny ourlist of programs,and then select
SMART Board Tools.
TheSMARTBoard icon or
SMARTMeetingProi con
is crossed out in red.
Yourcomputer can’t find
yourinteractive flat
panel.
Start SMART software, and then runthe
SMART ConnectionW izard’s
troubleshootingprocedures.
Eitherthe SMART
BoardDiagnostics
windowor SMART
Settings is open.
Close the SMART Board Diagnostics
windowand the SMART Settingspanel.
CH A P T E R 8
Troubleshootingfor your inter activeflat panel
66