Resolving issues using SMART BoardDiagnostics
If you touch the interactive flat panel’s surface andnothing happens,or if there is no digital ink or the
ink appearsin some locations andnot in others, use SMAR T BoardDiagnostics t o helpidentify and
resolvethese issues.
IM P O R T A N T
Do not changediagnostic settings unless asked to do so by SMART Support.

Checkingthe camera view

If nothinghappens when yout oucht heinteractive flat panel’s surface, check t o makes urethat
nothingis blocking one of the cameras.
gTo checkcamera views
1. Presst heSMA RT Board icon in the notification area (Windows operatingsystems) or the
Dock (MacOSXoperatings ystem software).
OR
Press the SMART Meeting Pro icon in the notification area.
2. Press SMARTSettings.
SMART Settings opens.
3. Select About Softwareand Product Support> Tools > Diagnostics.
SMART BoardDiagnostics opens.
4. In the View menu, select SBX800/SBID8070i/SBID8055i Bar.
TheSBX800 groupbox appears in the SMART Board Diagnostics screen.
5. Press View.
Thecamera view screen appears.
6. Click Update to display the four camerav iews. This could take a few moments.
If one of the cameraviews remainsblack, t hec amerais blocked or can’t locate the reflective
tapeon the interactive flat panel’s innerf rame.
7. Check the camera lens andensure that nothing is blocking its view and that nothing is affixed
to the interactives urface.
CH A P T E R 8
Troubleshootingfor your inter activeflat panel
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