Resolving remote control issues
Yourremote control providescontrol of your interactive flat panel upt o 23' (7m) from the front control
panelof your interactive flat panel.
Symptom Causes Solution
Theremote control
behavesunexpectedly.
Thefront control panel
powerbutton light is
off.
Yourinteractive flat
panelisn’t receiving
power.
Ensureyour interactive flat panel is pluggedin and
that the powerswit ch on the bottomterminal panel is
int heON position.(For more information,see page
7.)
Youare outside the
rangeof the infrared
remotecontrol
sensor.
Movet o within 23' (7 m)and a 30º arc of your infrared
remotecontrol sensor.
Theremote control
batteriesneeds to
bereplaced.
Replacethe batteries. (For moreinformation, see
page30.)
Theremote control
is damaged.
Contact yourauthorized SMART reseller
(smarttech.com/where)to inquireabout a
replacementremotecontrol.
Troubleshooting presence detection
Thesensors for presence detectioncan detect w henpeople arewit hin16' (5 m) of the interactive flat
paneland automatically turnon or off the interactive flat panel.
Symptom Causes Solution
Yourinteractive flat
panelisn’t turning on.
Thesensors aren’t enabled. Enablepresence detection.
SeeProximity control
settings onpage 79.
Thereisn’t enoughof a t emperature
differencebetween the ambienttemperature
andhuman bodyt emperature.
Reducethe room
temperature.
Youaren’t within 16' (5 m) of the interactive
flat panel.
Movec loserto t he
interactiveflat panelor make
biggermotions.
Glass, acrylic or others imilarmaterial is
betweenthe person andthe sensors.
Removet hematerial.
CH A P T E R 8
Troubleshootingfor your inter activeflat panel
70