TROUBLESHOOTING

REMOVING MISFEEDS

This section explains what to do when a paper misfeed occurs in the machine.

Caution

The fusing unit is hot. Take care not to burn yourself when removing a misfeed.

• When removing misfed paper, do not touch or damage the transfer belt.

Fusing unit

• Carefully pull the paper out without tearing it.

 

• A misfeed may have occurred inside the machine. Check carefully and remove the

Transfer belt

misfeed.

 

• If the paper tears, be sure to remove all pieces from the machine.

 

REMOVING MISFEEDS

When a paper misfeed occurs, the message "A misfeed has occurred." will appear in the display and printing will stop. In this event, select the [Information] key in the display. When the key is selected, instructions for removing the misfeed will appear. Follow the instructions. When the misfeed is cleared, the message will automatically clear.

The approximate locations of possible misfeeds are indicated by blinking marks as shown below.

misfeed location

• While the message appears, printing cannot be resumed.

• If the message does not clear even after the misfeed has been removed, the causes below are possible. Check once again.

-The misfeed was not correctly removed.

-A torn piece of paper remains in the machine.

-A cover or unit that was opened or moved to remove the misfeed was not returned to its original position.

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