PROBLEMS RELATED TO FILING
Problem |
| Point to check | Solution |
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Retention does not |
| Did you select retention settings in the | In print mode, enable retention on the [Job Handling] tab |
take place. |
| printer driver? | of the printer driver. |
A filed data can not be |
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| Have functions been disabled by the | Some functions may have been disabled in the system | |
printed. |
| administrator? | settings (administrator). Check with your administrator. |
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| When user authentication is enabled, the functions that |
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| you can use may be restricted in your user settings. |
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| Check with your administrator. |
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PROBLEMS RELATED TO FILE MANAGEMENT
Problem |
| Point to check | Solution |
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A stored file has |
| Did you select the [Print and Delete the | A file that is printed using the [Print and Delete the Data] |
disappeared. |
| Data] key to print a stored file? | key is automatically deleted after being printed. To print |
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| a file without deleting it, use the [Print and Save the |
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| Data] key. |
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| The file property can be set to "Protect" to prevent the |
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| file from being easily deleted. Click "Document |
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| Operations (Web page only)", and then click a file |
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| name. |
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| ➞ "Property" > "File Property" |
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| Has automatic deletion of retention files | When "Automatic Deletion of File Settings" is enabled in |
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| been enabled? | the system settings (administrator), the files in the |
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| specified folders are periodically deleted. (Even when |
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| the file property is "Confidential" or "Protect", the file |
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| may be deleted.) If files that you need have been |
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| deleted, consult the administrator of the machine. |
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| ➞ System Settings (Administrator) (Web page only) > |
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| "Print Hold Setting" > "Automatic Deletion of File |
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| Settings" |
A file cannot be |
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| Is the property of the file set to | A file cannot be deleted when its property is set to | |
deleted. |
| [Protect]? | [Protect]. Change the property to [Sharing] and then |
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| delete the file. |
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| Click "Document Operations (Web page only)", and |
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| then click a file name. |
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| ➞ "Property" > "File Property" |
A confidential file or |
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| Did you enter the wrong password? | If you cannot remember the password, it is possible to | |
confidential folder |
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| change the file or folder password to a new password in |
cannot be opened. |
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| the system settings (administrator). Ask your |
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| administrator. |
A file name cannot be |
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| Does the name include characters that | The following characters cannot be used in a file name: | |
stored or changed. |
| cannot be used in a file name? | \ ? / " ; : , < > ! * & # |
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