TROUBLESHOOTING

Problem

 

Point to check

Solution

 

 

 

 

Toner does not adhere

 

Are you using paper that is not within

Use SHARP-recommended paper. Using paper that is

well or creases appear

 

the specifications?

for other models or special paper that is not supported

in the paper.

 

 

may result in misfeeds, creases, or smudges.

 

 

 

Please use SHARP-recommended paper and label

 

 

 

sheets. For details, contact your dealer or nearest

 

 

 

SHARP Service Department.

 

 

 

 

 

 

Did you set the correct paper type?

Set the correct paper type in the tray settings. Make

 

 

 

sure that the following has not occurred:

 

 

 

• Heavy paper is being used, but a paper type other

 

 

 

than heavy paper is selected in the tray settings. (The

 

 

 

image may disappear if rubbed.)

 

 

 

• Paper other than heavy paper is being used, but

 

 

 

heavy paper is selected in the tray settings. (This may

 

 

 

cause creases and misfeeds.)

 

 

 

➞ System Settings > "Paper Tray Settings" > "Tray

 

 

 

Settings"

 

 

 

 

 

 

Is the paper loaded so that printing

If printing takes place on the wrong side of label sheets

 

 

takes place on the reverse side?

or transparency film, the toner may not adhere well and

 

 

 

a clear image may not be obtained.

Print quality is poor.

 

 

 

 

Is "Toner Save Mode" enabled?

When "Toner Save Mode" is enabled, printing takes

 

 

 

place using less toner and thus the print result is lighter.

 

 

 

Check with your administrator.

Part of the image is

 

 

 

 

Has the correct paper size been set?

If you are using a special size, be sure to specify the

cut off.

 

 

paper size.

 

 

 

If the size of paper loaded in a tray was changed, be

 

 

 

sure to check the paper size setting.

 

 

 

➞ System Settings > "Paper Tray Settings" > "Tray

 

 

 

Settings"

Printing takes place

 

 

 

 

Is the paper loaded with the print side

• Trays 1 to 4:

on the wrong side of

 

facing in the correct direction?

Load the paper with the front side facing up*.

the paper.

 

 

• Bypass tray:

 

 

 

Load the paper with the front side facing down*.

 

 

 

* When the paper type is "Pre-Punched", "Pre-Printed"

 

 

 

or "Letter Head", load the paper in the opposite way.

 

 

 

(Except when "Disabling of Duplex" is enabled in the

 

 

 

system settings (administrator). For the current setting,

 

 

 

check with your administrator.)

A cover or insert is not

 

 

 

 

Has the paper type been set correctly?

If the paper type set for the cover or insert is not the

printed on the

 

 

same as the paper type set for the tray, paper will be fed

specified paper.

 

 

from a different tray. Set the correct paper type for the

 

 

 

tray that contains the paper specified for the cover or

 

 

 

insert.

 

 

 

➞ System Settings > "Paper Tray Settings" > "Tray

 

 

 

Settings"

 

 

 

 

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