TROUBLESHOOTING

Problem

 

Point to check

Solution

 

 

 

 

 

The operation panel

 

Does the message "Call for service.

Make sure that the DATA indicator is not blinking or lit

cannot be used.

 

Code:xx-xx*." appear in the display?

and then switch off the [POWER] key (

) and the

 

 

*Letters and numbers appear in xx-xx.

main power switch.

 

 

 

 

Wait at least 10 seconds and then switch the main

 

 

 

power switch and the [POWER] key (

) back on in

 

 

 

that order.

 

 

 

 

If the message still appears after switching the

 

 

 

[POWER] key ( ) and main power switch off and on

 

 

 

several times, it is likely that a failure has occurred that

 

 

 

requires service. In this event, stop using the machine,

 

 

 

unplug the power plug, and contact your dealer or

 

 

 

nearest SHARP Service Department. (When contacting

 

 

 

your dealer or nearest SHARP Service Department,

 

 

 

inform them of the displayed error code.)

 

Printing is not

 

 

 

 

Is a tray out of paper?

Add paper as instructed by the message in the display.

possible or stops

 

 

 

 

 

Is the machine out of toner?

When toner runs low, a message will appear to inform

during a job.

 

 

 

 

you that the toner cartridge must be replaced. To

 

 

 

replace the toner cartridge, see "REPLACING THE

 

 

 

TONER CARTRIDGE" (page 1-49)in "1. BEFORE

 

 

 

USING THE MACHINE".

 

 

 

 

 

 

 

Has a paper misfeed occurred?

Remove the misfeed as instructed by the message in

 

 

 

the display.

 

 

 

 

☞ REMOVING MISFEEDS (page 4-2)

 

 

 

 

 

 

 

Is the output tray full?

When the output tray becomes full, a detector activates

 

 

 

and stops printing.

 

 

 

 

Remove the output from the tray and resume printing.

 

 

 

 

 

 

Is the toner collection container full?

Replace the toner collection container as instructed by

 

 

 

the message in the display.

 

 

 

 

☞ 1. BEFORE USING THE MACHINE "REPLACING

 

 

 

THE TONER COLLECTION CONTAINER" (page

 

 

 

1-52)

 

 

 

 

 

 

 

In the Paper Tray Settings of the system

Check the Paper Tray Settings and see if checkmarks

 

 

settings, are restrictions placed on the

appear in the checkboxes of print mode (Feeding

 

 

trays that can be used in print mode?

Approved Job). Functions without a checkmark cannot

 

 

 

be used for printing using that tray.

 

 

 

 

➞ System Settings > "Paper Tray Settings" > "Tray

 

 

 

Settings" > "Change" >

 

The displayed bypass

 

 

 

 

Is the bypass tray extension pulled out?

When loading paper in the bypass tray, be sure to pull

tray paper size is not

 

 

out the extension to enable the paper size to be

correct.

 

 

detected correctly.

 

 

 

 

 

 

4-16