TROUBLESHOOTING

Problem

 

Point to check

Solution

 

 

 

 

 

Printing does not take

 

Is the I/O timeout setting too short?

If the I/O timeout setting is too short, errors may occur

place.

 

 

while writing to the printer. Ask the administrator of the

 

 

 

machine to configure an appropriate time in "I/O Timeout".

 

 

 

➞ System Settings (Administrator) (Web page only)>

 

 

 

"Printer Settings" > "Interface Settings" > "I/O

 

 

 

 

Timeout"

 

 

 

 

 

 

 

Was a Notice Page printed?

A Notice Page will be printed to indicate the cause of the

 

 

 

problem if a print job cannot be performed as specified

 

 

 

and the cause is not shown in the display. Read the

 

 

 

printed page and take appropriate action.

 

 

 

 

For example, a notice page will be printed in the

 

 

 

 

following situations.

 

 

 

 

• The print job is too large to fit in memory.

 

 

 

 

• A function that has been prohibited by the

 

 

 

 

administrator is specified.

 

 

 

 

By factory default, Notice Pages are not printed.

 

 

 

 

 

 

 

Have functions been disabled by the

When user authentication is enabled, the functions that

 

 

administrator?

you can use may be restricted in your user settings.

 

 

 

Check with your administrator.

 

Two-sided printing

 

 

 

 

 

Does the paper type setting of the

Check "Tray Settings" in the system settings.

 

does not take place.

 

selected tray specify a type of paper that

If the [Disable Duplex] checkbox is selected

,

 

 

cannot be used for two-sided printing?

two-sided printing using that tray will not be possible.

 

 

 

Change the paper type setting to a type that can be

 

 

 

used for two-sided printing.

 

 

 

 

➞ System Settings > "Paper Tray Settings" > "Tray

 

 

 

Settings" > "Change"

 

 

 

 

 

 

 

Are you using a special size or type of

For the paper types and sizes that can be used for

 

 

paper?

two-sided printing, see "SPECIFICATIONS" in the

 

 

 

Safety Guide.

 

 

 

 

 

 

 

Have functions been disabled by the

Some functions may have been disabled in the system

 

 

administrator?

settings (administrator). Check with your administrator.

 

 

 

When user authentication is enabled, the functions that

 

 

 

you can use may be restricted in your user settings.

 

 

 

Check with your administrator.

 

Direct printing of a file

 

 

 

 

Is "IPsec Settings" enabled on the

When "IPsec Settings" is enabled in the system settings

in a shared folder on a

 

machine?

(administrator), direct printing of a file in a shared folder

computer is not

 

 

may not be possible in some computer environments.

possible.

 

 

For information about "IPsec settings", consult your

 

 

 

administrator.

 

 

 

 

➞ System Settings (Administrator) > "Security Settings"

 

 

 

> "IPsec Settings"

 

A tray, finisher, or

 

 

 

 

 

Have the peripheral devices that are

Open the printer properties and click the [Auto

 

other peripheral

 

installed on the machine been

Configuration] button on the [Configuration] tab.

 

device installed on the

 

configured in the printer driver?

(Windows)

 

machine cannot be

 

 

If auto configuration cannot be executed, see the

 

used.

 

 

Software Setup Guide.

 

 

 

 

 

 

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