TROUBLESHOOTING

PROBLEMS RELATED TO PRINT RESULTS

Problem

 

Point to check

Solution

 

 

 

 

The image is grainy.

 

Are the printer driver settings

When selecting print settings, you can set the print

 

 

appropriate for the print job?

mode to [Normal], [High Quality], or [Fine]. When you

 

 

 

need a very clear image, select [Fine]. (This function

 

 

 

cannot be used when using the PCL5e printer driver.)

 

 

 

Windows:

 

 

 

The resolution setting is selected in the [Advanced]

 

 

 

tab of the printer driver properties window.

 

 

 

Macintosh:

 

 

 

Select the resolution in the [Advanced] menu of the

 

 

 

print window. (In Mac OS v10.5 and 10.6, select the

 

 

 

resolution on the [Printer Features] menu in the print

 

 

 

window.)

The image is too light

 

 

 

 

Does the image (particularly a photo)

Brightness and contrast can be corrected by performing

or too dark.

 

need correction?

[Image Adjustment] on the [Advanced] tab of the printer

 

 

(Windows)

driver. These settings can be used for simple

 

 

 

corrections when you do not have image editing

 

 

 

software installed on your computer.

Text and lines are faint

 

 

 

 

Was color data printed?

When color text and lines are printed, they may become

and difficult to see.

 

(Windows)

faint and difficult to see. To have color text or lines

 

 

 

(areas) that are faint converted to black, select [Text To

 

 

 

Black] or [Vector To Black] on the [Advanced] tab of the

 

 

 

printer driver. (Raster data such as bitmap images

 

 

 

cannot be adjusted.)

Part of the image is

 

 

 

 

Does the paper size specified by the job

Make sure that the paper size setting matches the size

cut off.

 

match the size of paper loaded in the

of paper loaded in the tray.

 

 

tray?

The paper size setting is selected as follows:

 

 

 

Windows:

 

 

 

On the [Paper] tab of the printer driver.

 

 

 

If [Fit to Paper Size] is selected, check the loaded

 

 

 

paper and the paper size setting.

 

 

 

Macintosh:

 

 

 

In the [Page Setup] menu.

 

 

 

 

 

 

Is the print orientation setting (portrait or

Set the print orientation to match the image.

 

 

landscape) correct?

The print orientation is selected as follows:

 

 

 

Windows: On the [Main] tab of the printer driver.

 

 

 

Macintosh: In the [Page Setup] menu.

 

 

 

 

 

 

Are the margins set correctly in the

If the edge of the image extends outside the printable

 

 

layout settings of the application?

area of the machine, the edge will be cut off. Select an

 

 

 

appropriate paper size and margins in the layout

 

 

 

settings of the application.

 

 

 

 

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