SpectraLink 150 M3 MCU manual Warranty Support Program

SpectraLink Corporation Link WTS Installation and Operation

Warranty Support Program

World-class support for your Wireless Telephone System

Service Overview

The SpectraLink Warranty Support Program provides predictable no cost factory repair and telephone technical support for the first twelve months you own your system. Services include overnight parts replacement for SpectraLink infrastructure components, repair or replacement of defective Wireless Telephones shipped within three-days of receipt at our factory, and technical telephone support seven days a week, twenty-four hours a day, including weekends and holidays. You can choose to upgrade your first year warranty on either infrastructure or Wirele ss Telephones, or both. See details below.

Service	All models within the Link 150 and Link 3000 product families, Link WTS
Coverage	Base Stations, Wireless Telephones, and the full range of NetLink products.
Term	Twelve (12) month warranty on hardware and software.
Service Features	In conjunction with customer-provided on-site labor resources, SpectraLink
	Warranty Support provides high-quality parts repair and at no additional
	charge. SpectraLink uses a hotline as the first level of support to facilitate
	problem solving and provide technical assistance. Telephone response is
	immediate. Ensuing problems will be escalated according to established
	policies to effect timely resolution of problems.
	Telephone Technical Support is provided seven days a week, twenty-four
	hours a day, including weekends and holidays. On-site technical support may
	be purchased at $100 per hour during business days (8am to 5pm), and $150
	per hour after business hours.
	Software that fails in normal operation and/or does not conform to published
	specifications will be repaired or replaced as appropriate.
	After-Hours Remote Testing can be purchased at $750 per year. This service
	option provides for SpectraLink to access their system via dial-up after hours
	and perform diagnostics on all infrastructure equipment. Infrastructure failures
	will be automatically logged and the customer notified the following business
	morning.
Warranty	Customers may upgrade the warranty repair of their Wireless Telephones from
Upgrade	three-day factory repair to advanced replacement. Customers may also increase
	the level of support of their infrastructure to next business day on-site service
	from advanced parts replacement, which includes after-hours remote diagnosis
	at no additional charge.

SpectraLink Responsibilities

1.Provide toll-free hotline telephone number for accessing SpectraLink Technical Support and placing a service request.

2.Provide technical telephone assistance during the PPM.

3.Provide parts repair and replacement services in accordance with response time commitments.

4.Provide 45 days prior written notice of the service period expiration.

Part Number: 72-0075-01-C-W.doc Page vii