Manuals / Star Micronics / Computer Equipment / Printer

Star Micronics NX-2460C user manual Customer service information, Customer response

Models: NX-2460C NX-2460

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Customer service information

If you experience any technical difﬁculties with your Star printer, please refer to Appendix A How to deal with printing problems. This chapter describes easy methods to diagnose and resolve some of the problems that you may encounter.

For further technical support, you should ﬁrst contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use one of the telephone numbers listed below, depending on the country in which your Star printer was purchased.

Star Micronics Technical Hotline:
North America:	1-908-572-3300
United Kingdom:	44-1277-232036
Hong Kong:	852-2795-2335
Australia:	61-2-748-4300
New Zealand:	64-9-570-1470

Star Micronics FaxBack (Document Retrieval) System:

Requires access to a facsimile machine or board with receive capability

North America:	1-908-572-4004
Star Micronics Bulletin Board Service:
Requires a computer modem
North America:	1-908-572-5010
United Kingdom:	44-1494-461395
France:	33-1-305807
Germany:	49-69-780929
Netherlands:	31-73-424485
Australia and New Zealand:	61-2-748-2960

Customer response

Star Micronics Co., Ltd. invites your suggestions and comments on your printer and this manual. Please address your correspondence to Attn: Product Manager

Worldwide Headquarters

STAR MICRONICS CO., LTD.

536 Nanatsushinya, Shimizu,

Shizuoka, 424, Japan

North and South America Markets

STAR MICRONICS AMERICA, INC.

70- D Ethel Road West

Piscataway, NJ 08854-5950

European Market

STAR MICRONICS DEUTSCHLAND

GMBH

Westerbachstraße 59

D-60489 Frankfurt

F.R. of Germany

U.K. Market

STAR MICRONICS U.K. LTD.

Star House

Peregrine Business Park

Gomm Road, High Wycombe

Bucks. HP13 7DL, U.K.

Australian Market

STAR MICRONICS PTY. LTD.

Unit A/107-115 Asquith Street,

Silverwater, NSW 2141

Australia

New Zealand Market

STAR MICRONICS (N.Z.) LTD.

64 Lunn Ave. Mount Wellington

P.O. Box 6255, Wellesley St.,

Auckland, New Zealand.

Asian Market

STAR MICRONICS ASIA LTD.

18/F Tower 2, Enterprise Square

9 Sheung Yuet Road, Kowloon Bay, HONG

KONG

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Star Micronics NX-2460C user manual Customer service information, Customer response

Contents

USERS MANUAL LC-240C LC-240 NX-2460C NX-2460DOT MATRIX PRINTER VDE Statement Federal Communications CommissionRadio Frequency Interference Statement The above statement applies only to printers marketed in the U.S.AIBM PC, IBM Proprinter X24E, IBM Proprinter XL24E, IBM Proprinter Trademark acknowledgmentsLQ850, LQ860, LQ1050, LQ1060 Seiko Epson Corporation MS-DOS, Microsoft Windows, Windows 3.1 Microsoft CorporationAbout this manual Chapter 3 Using the Printer with Windows 3.1 … Chapter 1 Printer Setup …Chapter 2 User Setup Utility … ContentsAppendix A Troubleshooting … Chapter 6 Using the Printer with MS-DOS …Chapter 7 Other Printing Features … Chapter 4 Control Panel Operations …Chapter 1 Printer Setup Choosing a place for the printer2 Printer Setup Unpacking the printerControl panel Power button Interface connector Platen General guideGeneral guide Paper support Automatic sheet feeder Front cover Paper buttonOpening the front cover 4 Printer SetupRemoving the print head protector color printer only About ribbon cartridges Installing the ribbon cartridgeAbout ribbon cartridges 6 Printer Setup Connecting to your computer Installing the paper supportInstalling the paper support 8 Printer Setup Connecting to a power outlet Connecting to a power outletLoading paper Slide the left-hand paper guide all the way to the left 10 Printer SetupPull the paper tray cover of the automatic sheet feeder forward Paper guideLoading paper Paper guides Retaining clip12 Printer Setup Detaching the automatic sheet feederDetaching the automatic sheet feeder Lift the automatic sheet feeder straight upRe-installing the automatic sheet feeder 14 Printer SetupChapter 2 User Setup Utility Installing the User Setup UtilityExecute the command that installs the User Setup Utility Starting up the User Setup Utility Starting up the User Setup UtilityChanging User Setup Utility parameter settings 18 User Setup UtilityUsing the General window Using the General windowGraphic direction 20 User Setup UtilityEmulation A.E.CRAM Usage Using the General windowDefault color SleepUsing the Font window 22 User Setup UtilityZero style Using the Font windowFont Lock CountryUsing the Paper window 24 User Setup UtilityTop Margin Using the Paper windowTimeout Printing Paper Out26 User Setup Utility Adjusting the printer’s vertical alignmentDouble-density Changing the printer port Changing the printer portSaving changed setup data in the current conﬁguration ﬁle Saving setup data as a new conﬁguration ﬁle28 User Setup Utility Returning to default settings Importing setup data from a conﬁguration ﬁleImporting setup data from a configuration file Exiting the User Setup Utility Using the Help windowChapter 3 Using the Printer with Windows Setting up for printing with Microsoft Windows32 Using the Printer with Windows Getting ready to print Getting ready to print34 Using the Printer with Windows Printing a documentPrinting a document 36 Using the Printer with Windows Installing TrueType fontsSelecting fonts in Windows applications Chapter 4 Control Panel Operations To enter the Sleep ModeTo restore full power from the Sleep Mode For full details on paper handling, see page 39 of this manualTo feed single-sheet paper into the printer To switch between the Ready and Not-Ready ModesErrors To eject single-sheet paper from the printerChapter 5 Paper Handling Selecting paper typesAdjusting for paper thickness 40 Paper HandlingClearing paper jams Automatic sheet feedingManual sheet feeding Automatic sheet feeding42 Paper Handling Paper release leversChapter 6 Using the Printer with MS-DOS Setting up for printing with MS-DOS44 Using the Printer with MS-DOS Selecting fonts in MS-DOS applicationsLine feed Chapter 7 Other Printing FeaturesHow to pause printing Form feedAppendix A Troubleshooting Testing the printerLong test Testing the printerShort test Hexadecimal dump48 Troubleshooting Troubleshooting guide Troubleshooting guidePossible Cause 50 TroubleshootingProblem RecommendedPossible Cause Troubleshooting guideProblem RecommendedPossible Cause 52 TroubleshootingProblem RecommendedPossible Cause Troubleshooting guideProblem RecommendedPossible Cause 54 TroubleshootingProblem RecommendedChecking system software settings in Windows Checking system software settings in WindowsChecking the port settings in the User Setup Utility Checking system software settings in MS-DOS56 Troubleshooting Speciﬁcations Appendix BStorage Temperature 58 Specifications Parallel Interface Appendix C Interface Pin OutsOptional Serial Interface Appendix D Character Sets Standard Character Set #2 International Character SetCode Page #850 Multi-lingual Checking the port settings in the User Setup UtilityIBM Character Set #2 Code Page #437 IBM-PC Code Page #852Code Page #863 Canadian French 62 Character SetsCode Page #860 Portuguese Code Page #861 IcelandicCode Page #3843 Checking the port settings in the User Setup UtilityCode Page #866 Russian LC-240/240C onlyCode Page #3846 64 Character SetsCode Page #3844 Code Page #3845Code Page #3848 Brazil-ABICOMP Checking the port settings in the User Setup UtilityThe following characters can be printed using the ESC command The other characters are the same as in code page #437Appendix E Printer Control Codes Font and Character Set Control CommandsPrint Pitch Control Commands Checking the port settings in the User Setup UtilityTop/Bottom Margin and Vertical Tab Commands Special Print Mode Commands 68 Printer Control CodesBit Image Graphic Commands Form Feed and Related Commands Checking the port settings in the User Setup UtilityLine Spacing Commands Download Character CommandsHorizontal Print Position Control Commands 70 Printer Control CodesOther Commands Other Commands Continued Checking the port settings in the User Setup UtilityNEC Commands Appendix F Glossary window 31, 35, 50, 59, control panel printer 37, 41, 45 color 2, 4, 22, 43, 52, 54 connectingparallel 11, 12, 60 serial converter 46 emulation 20, 53, 58 automatic changePage Page Customer service information Customer response