Star Micronics NX-2460C Troubleshooting, Problem, Possible Cause, Recommended, Action

50 Troubleshooting

Problem	Possible Cause	Recommended
		Action
Printer test works, but printer	The interface cable is	Check to make sure that the
will not print out data from	connected incorrectly or	printer interface cable is
the attached computer.	damaged.	connected correctly. If it is,
		try a different cable.
Font selection changes	Your application software is	Use the User Setup Utility to
unexpectedly.	overriding the font selected	enable the font lock. See
	using the User Setup Utility.	“Char. table” on page 23.
	This possibility does not
	apply to systems running
	Windows.
Printer does not feed paper	The paper tray cover is not	Close the paper tray cover.
properly.	closed properly.
	Jamming paper.	Remove all paper from the
		printer and then reload it.
	The printer is not set up	Set up the printer for the
	correctly for the thickness of	paper thickness you are
	paper being used.	using. See “Adjusting for
		paper thickness” on page 40.
Printer does not print in	A monochrome ribbon	Install a color ribbon
color.	cartridge is installed.	cartridge.
	A printer that does not	Select a different printer
	support color is selected	driver. See “Setting up for
	either in Windows or the	printing with Microsoft
	application program.	Windows 3.1” on page 31 or
		“Setting up for printing with
		MS-DOS” on page 43.
Printer does not print in	A monochrome ink ribbon is	Use the User Setup Utility to
color.	specified by the User Setup	change the ink ribbon
	Utility.	specification to Color. See
		“Ink color” on page 20.