Star Micronics NX-2460C user manual Troubleshooting guide

Troubleshooting guide 49

Troubleshooting guide

Use the following table to help track down the causes of problems and to determine the best solution to deal with them.

Problem	Possible Cause	Recommended
		Action
The READY indicator does	The printer is not receiving	Check whether the power
not light or flash.	power.	cord is correctly plugged into
		the power outlet.
		Check whether the power
		outlet is working by
		unplugging the printer and
		plugging in another device.
Printer sounds like it is	The ribbon is jammed,	Make sure that the ribbon
printing, but it is not.	twisted, or not set correctly	cartridge is installed
	between the print head and	correctly. See “About ribbon
Printing is weak.	the print head shield.	cartridges” on page 5.
	The printer is not set up	Set up the printer for the
	correctly for the thickness of	paper thickness you are
	paper you are using.	using. See “Adjusting for
		paper thickness” on page 40.
Printer test works, but printer	The wrong emulation is	Check the emulation
will not print out data from	selected.	selection and change if
the attached computer.		necessary. See “Emulation”
		on page 20.
	Your application program’s or	Check the printer selection
	system software’s printer	of your application software.
	selection is wrong.
	The computer’s system	Check the system software
	software is not set up	settings.
	properly for the printer or for
	the type of interface cable
	you are using.