Sun Microsystems CP3220 manual Technical Support and Warranty

1.7Technical Support and Warranty

Should you have any technical questions or support issues that are not addressed in the Sun Netra CP3220 blade server documentation set or on the technical support web site, contact your local Sun Services representative. This hardware carries a one-yearreturn-to-depot warranty.

For customers in the U.S. or Canada, please call 1-800-USA-4SUN (1-800-872-4786).

For customers in the rest of the world, you can find the World Wide Solution Center nearest you at the following web site:

http://www.sun.com/contact/services_solutions.jsp

When you call Sun Services, be sure to indicate if the Sun Netra CP3220 blade server was purchased separately and is not associated with a system. Please have the blade server identification information ready. For proper identification of the blade server, be prepared to give the representative the blade server part number, serial number, and date code (FIGURE 1-7).

1.7.1Locating the Blade Server Identification Information

The Sun Netra CP3220 blade server part number, serial number, revision number, and media access control (MAC) address are printed on stickers located on the Sun Netra CP3220 blade server (FIGURE 1-7).

The Sun barcode label provides the following information:

■Blade server serial number (for example, 1005LCB-07296R0912), which is on the barcode label

The part number/dash/revision/date code label provides the following information:

■Blade server part number (for example, 3753529), which is the first seven digits on the part number label

■Product dash number (for example, -01)

■Revision number (for example, REV: 01)

The MAC address label contains the base MAC address for the blade server in printed and barcode form. Is it an orange label located below the AMC slots.

1-14Sun Netra CP3220 Blade Server User’s Guide • January 2010