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CE4000 Cable Explorer TDR

User Manual

RETURNING EQUIPMENT TO SUNRISE

Sunrise manufactures equipment to very high standards. Products are warranted against defects in materials and workmanship, as specified in our published product warranty. When properly used and operated, your equipment will provide many years of service. Should it become necessary to return the, equipment to Sunrise for in or out of warranty repairs or calibration, the following steps should be followed.

Note: If products are repaired or altered by persons not authorized by Sunrise, or not in accordance with instructions furnished by Sunrise or if the products have become defective due to a result of misuse, improper repair, abnormal operating conditions, the labor and materials required to effect the changes will be billed at our standard repair rates.

Customer’s Responsibility

1.Contact Sunrise and request a Returned Material Authorization (RMA) number. Be sure to have your model and serial number ready.

2.After receiving the RMA number, return the equipment with an accurate description of the symptoms and be sure to state the authorization number on your paperwork. The client is responsible for all transportation charges to Sunrise.

3.Original packaging is preferred. If unavailable, carefully package the equipment in alternate packing material to ensure adequate protection during shipping.

Sunrise’s Responsibility

1.Sunrise will acknowledge the receipt of the returned equipment and at that time bring any discrepancies to your attention.

2.Sunrise will replace or repair, at its discretion, any component or sub-assembly it deems necessary to return the unit to a proper condition.

3.After the necessary repairs, Sunrise will perform complete test and re-calibration of the unit.

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Sunrise Global Cable Explorer TDR Module, CE4000 user manual Returning Equipment to Sunrise, Customer’s Responsibility