Incoming ACD Call | Toshiba 2000-series manual

LCD Operation

Caller ID/ANI/DNIS Information Mode

Table 10	DNIS/ANI Samples

	Function		ANI/Caller ID Number1						DNIS/Caller ID Name

Incoming Call			CN: 7145556782						TOSHIBA TSD
Incoming Call			LINE	3 RINGING					LINE 3 CALLING
			LINE	3 RINGING					LINE 3 CALLING




Incoming ACD Call									TOSHIBA TSD
Incoming ACD Call									LINE 3 RINGING
									LINE 3 RINGING

Answered incoming or transferred call.
Answered incoming or transferred call.			CN: 7145556782						TOSHIBA TSD
Display changes to call duration.			ANSWERED LINE 3						ANSWERED LINE 3



Call placed on-hold.			HOLD		LINE 3
Call placed on-hold.			SEP	9	TUES	18:30
			SEP	9	TUES	18:30


Held call recalls your station.			CN: 7145556782						TOSHIBA TSD
Held call recalls your station.			LINE 3		RECALL				LINE 3 RECALL
			LINE 3		RECALL				LINE 3 RECALL


Station 201 is transferring a call to you
Station 201 is transferring a call to you					NO. 200
(station 200).			201	CALLING


Transferred station (201) hangs up.			CN: 7145556782						TOSHIBA TSD
Transferred station (201) hangs up.			LN 3	TRANS		201			LINE 3 TRANS 201
			LN 3	TRANS		201			LINE 3 TRANS 201



Transferred call recalls your station (201).			CN: 7145556782						TOSHIBA TSD
Transferred call recalls your station (201).			L 3	RECALL		201			L 3 RECALL	201
			L 3	RECALL		201			L 3 RECALL	201


Call forwarded to your phone.									TOSHIBA TSD
Call forwarded to your phone.									LINE 3 CALL	201
									LINE 3 CALL	201

1.Caller ID numbers do not display CN: before the number, whereas ANI does.

98	Strata DK Digital Telephone 6/00

Image 110

Toshiba 2000-series manual Incoming ACD Call

Contents

Digital Telephone User Guide Publication Information Contents Quick Reference Iii Message Waiting Light on PDN LCD Operation Full Duplex Speakerphone Appendix B Centrex Application Introduction Vii How to Use This Guide Organization Conventions Be damaged if the instructions are not followed closely Related Documents/Media Action/Response Grand Tour Digital Telephone Models 20-button Digital Speakerphone with LCD Buttons Fixed Buttons 0LF Flexible Buttons Line Buttons Directory Number DN Buttons Button Definitions Feature Buttons Multiple Directory Numbers Example LCD LCD Buttons LED Indicators Incoming Call On-hook/Off-hook Grand Tour Volume Controls Using only Vol /Vol Feature Phone Comments Status 9RO Grand Tour Features Before You Begin Ringing Line Preference SignalingAutomatic Line Selection Making an Outside Call Quick ReferenceMaking an Internal Call Making an Outside Call to an Isdn Trunk Press /LQH On-Hook Dialing Answering Calls Forced Account Codes Verified/Non-Verified Account Code CallsIncoming Call Notification To dial using a Voluntary Account Code Voluntary Account Codes Verified/Non-Verified To reset the alarm Alarm ResetAlert Signaling To send an Alert Signal To call any attendant console Attendant Console CallingAutomatic Busy Redial ABR To call a specific console To cancel ABR To activate ABR Automatic Callback ACB To set ACB Automatic Hold To cancel ACB to busy or DND stationTo switch between calls To use Automatic Hold Call Forward To enable/cancel BGM on your telephone speakerBGM Over Telephone Speakers Call Forward Modes LCD Telephones Using Call Forward ButtonsUsing Access Codes Make CF Call Call Forward-All Calls Receive CF Call Call Forward-Busy Call Forward-No Answer To cancel a Call Forward-No Answer Call Forward-Busy/No Answer To cancel a Call Forward-Busy/No Answer Call Forward-Fixed To cancel a Call Forward-External Call Forward-External Remote Destination Change To change the destination number Call Park Orbits To park a call To park and page a call Call ParkTo retrieve a parked call Tables 14 and 15 on Directed Call Pickup Call PickupDN Pickup To use directed call pickup Calls Ringing Within Your Group Group PickupTo pick up a ringing CO line in a tenant system Calls Ringing to Other Groups To pickup a page or internal call Call Transfer with Camp-onPage/Internal Call Pickup To transfer a call Press the flashing /LQH or DN + Call Waiting To answer a waiting call by placing the current call on-hold Conference Calls To make a conference call Disa Calls Internal Date/Time/Day AdjustmentDirect Inward System Access Disa Disa Calls External To connect directly to another station’s PDN Direct Station Selection DSS Buttons HotlineDo Not Disturb DND To unlock a door Door LocksTo activate/deactivate DND Door Phones To answer a door phone call To call/monitor a door phone Dtmf Tone Dialing with * and # To call from a door phone To activate group listening Emergency Ringdown/Hotline ServiceGroup Listening To deactivate group listening Handsfree Answerback To receive a handsfree internal call Handsfree Monitoring To use handsfree monitoring To make an outgoing call to an Isdn trunk Isdn Outgoing CallingSubaddress To make an outgoing call with a subaddress to an Isdn trunk To answer a Msg light Message WaitingMessage Waiting Light on PDN To cancel the Msg light Message Waiting Light on Another Telephone To cancel PhDN/MWMessage Waiting Light on PhDN/MW To respond to PhDN/MW Off-hook Call Announce OCA To cancel a message light set on another stationMicrophone Cut-Off To turn the microphone ON/OFF To make an OCA call Voice First Signaling To make an OCA call Tone Signaling To answer an SP-OCA call To answer an HS-OCA talkback callTo disconnect an HS-OCA call to your station To disconnect an SP-OCA call to your station Override Calls Executive Override Busy OverrideDo Not Disturb Override Privacy Override Toll Restriction Override To make a page announcement AnnouncementsAll Call To make an All Call Privacy Release To set/cancel privacyPrivacy On-Line To use Privacy Release To release an active call and answer an incoming call Release and AnswerSaved Number Redial To save a telephone number To change from speakerphone to handset SpeakerphoneTo call a saved telephone number To change from handset to speakerphone To answer an incoming call using speakerphone Speed Dial To clear a telephone number on a Station Speed Dial button To program one-touch telephone number dialing To make a call using a Speed Dial button or access code Speed Dial-Advanced FeaturesFeature Access Codes To store a feature onto a 6 button To store a feature onto a code Feature Access Codes Features Feature Access Code Sequence +ROG + PDN + Speed Dial Pause and Flash Storage Speed Dial Number Linking To link station/system speed dial numbers Linked Speed Dial Example Chain Dialing Speed Dial Numbers To use the new link To set a timed reminder Timed RemindersTo chain dial Speed Dial numbers To cancel a Timed Reminder Two Tandem CO Line Connection To connect two outside lines using a DN buttonTone/Pulse Dialing DN Button CO Buttons To connect two outside lines using a /LQH button Supervision To supervise a tandem call and release it To assign a voice mail message mailbox number Voice Mail IntegrationMessage Mailbox To assign the message retrieval sequence To cancel the mailbox numberMessage Retrieval Multiple Message Retrieval LCD Telephones To cancel automatic retrievalTo retrieve messages with 0VJ or PhDN/MW button Call Forward to Voice Systems To forward calls to voice mail To cancel Call Forward LCD Operation Control Buttons Control Button Definitions To Exit from any Mode Soft Keys To turn Soft Keys on How to Use Soft KeysSoft Key Display To turn Soft Keys OFF Example Using Soft Keys to Make a Conference Call To Use Soft Keys to Make a Conference Call Optional If you have Soft Key Prompts Line Busy Lamp Field BLF Display To display the BLF To deactivate the Caller ID/ANI or Dnis display mode Caller ID/ANI/DNIS Information ModeTo activate the Caller ID/ANI or Dnis display mode ANI/Caller ID Incoming ACD Call To view lost calls Call Park Orbit List DisplayRetrieve and Auto Dial Lost Calls To Auto Dial the lost call 100To delete lost call Messages, Memos, and Name Display 101 102 To enter LCD characters Messages 103 Station Messages System Messages 60~64System Messages 65~99 104 105 To set an advisory message for incoming calls 106 To set a advisory station message for a remote station Notification Station Messaging Message Notifications107 To set a notification station message Group Notification Station Messaging 108To receive a notification station message 109 To receive a notification message Silent Messaging Busy Station To send a message to a busy station 111 MemosSpeed Dial Memos To program Speed Dial names and numbers To display the Speed Dial number and memo To dial a Speed Dial number 113 Name/Number DisplayTimed Reminders To check a speed dial number During clear To enter name/number informationTo clear name/number display 115 To erase name/number display 116 Full-duplex Speakerphone 117 Dip Switches 118 Shows the switch positions for the three different settings 119 120 To use the External Microphone 121 Rfdm Plug on DKT2020-FDSP To train the speakerphone Speech Training Mode122 To improve speaker quality 123 To force the telephone into Speech Training modeSpecial Button Operation Button Tips for best results To toggle full/half-duplex mode 124 Add-on Module/DSS Console 125 126 Example Button Assignments for the Strata DK DADMs DSS Console 127 Calling a Station FeaturesDSS Button Transfer to an Idle Station To transfer a call to an idle station Call Transfer with Camp-on129 To transfer call to a busy station 130 Call Answering CO LineSpeed Dial To answer an incoming CO Line call to a Dadm or DSS Console Night Transfer PagingCall Forward Override DSS Override 131 132 To access a line Access CodesCO Line Access Codes 133 To enter a paging group access code Feature Access CodesPaging Access Codes 134 135 Speed Dial Access Codes 136 Flexible Directory Numbering Centrex Feature ButtonsCentrex Application 137 138 Delayed RingingRinging Repeat Button Labels 139 140 $QV 141 Add-on Module/DSS Console 142 17/RFN 143 6XE 144 International Settings 145 Country Dip Switch DIP Switch Position 146 Index 147 107 148 149 Isdn 150 151 152