Toshiba B-EX4T1 manual Error Messages Cont, the RESTART key

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33089

5.1 Error Messages

5.1 Error Messages (Cont.)

Error Messages		Problems/Cause		Solutions
CUTTER ERROR ****	1.	The media is jammed in the cutter.	1.	Remove the jammed media. Then
(Only when the cutter				press the [RESTART] key. If this
module is installed on				does not solve the problem, turn off
the printer.)				the printer, and call a TOSHIBA TEC
				authorised service representative.
			⇒ Section 4.1.3.
	2. The Cutter Cover is not attached		2.	Attach the Cutter Cover properly.
		properly.
NO PAPER ****	1.	The media has run out.	1.	Load new media. Then press the
				[RESTART] key.
			⇒ Section 2.3.1.
	2.	The media is not loaded properly.	2.	Reload the media correctly. Then
				press the [RESTART] key.
			⇒ Section 2.3.1.
	3. The media sensor position has not		3. Adjust the sensor position. Then press
		been adjusted properly.		the [RESTART] key.
			⇒ Section 2.3.1.
	4. Media sensor has not been properly		4.	Refer to Section 2.10 to set the
		calibrated for the media being used.		threshold. If this does not solve the
				problem, turn off the printer, and call a
				TOSHIBA TEC authorised service
				representative.
	5. The media is slack.		5.	Take up any slack in the media.
RIBBON ERROR ****	1.	The ribbon is not fed properly.	1.	Remove the ribbon, and check the
				status of the ribbon. Replace the
				ribbon, if necessary. If the problem is
				not solved, turn off the printer, and
				call a TOSHIBA TEC authorised
				service representative.
	2.	The ribbon is not loaded.	2.	Load a ribbon.
			⇒ Section 2.3.2
	3.	The ribbon sensor has a problem.	3. Turn off the printer and call a
				TOSHIBA TEC authorised service
				representative.
NO RIBBON ****	The ribbon has run out.		Load a new ribbon. Then press the
			[RESTART] key.
			⇒ Section 2.3.2.
REWIND FULL ****	The Built-in Rewinder Unit is full.		Remove the backing paper from the Built-
			In Rewinder Unit. Then press the
			[RESTART] key.
EXCESS HEAD TEMP	The Print Head has overheated.		Turn off the printer, and allow it to cool
			down (about 3 minutes). If this does not
			solve the problem, call a TOSHIBA TEC
			authorised service representative.
HEAD ERROR	There is a problem with the Print Head.		Replace the Print Head.
POWER FAILURE	A momentary power failure has		Check the power source which supplies
	occurred.		power to the printer. If the rating is not
			correct, or if the printer shares the same
			power outlet with other electrical
			appliances that consume large amounts of
			power, change the outlet.

E5- 2