Toshiba B-EX4T1 manual ENGLISH VERSION EO1-33089 5.2 Possible Problems

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33089

5.2 Possible Problems

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes		Solutions
The printer will not	1.	The Power Cord is disconnected.	1.	Plug in the Power Cord.
turn on.	2.	The AC outlet is not functioning	2.	Test with a power cord from another
		correctly.		electric appliance.
	3.	The fuse has blown, or the circuit	3.	Check the fuse or breaker.
		breaker has tripped.
The media is not fed.	1.	The media is not loaded properly.	1.	Load the media properly.
			⇒ Section 2.3.1.
	2.	The printer is in an error condition.	2.	Solve the error in the message display.
				(See Section 5.1 for more detail.)
Pressing the [FEED]	A feed or an issue was attempted not on		Change the print condition by using the
key in the initial state	the following default conditions.		printer driver or a print command so that
results in an error.		Sensor type: Feed gap sensor	it corresponds to your printing conditions.
		Printing method: Thermal transfer	Then, clear the error state by pressing the
		Media pitch: 76.2 mm	[RESTART] key.
Nothing is printed on	1.	The media is not loaded properly.	1.	Load the media properly.
the media.			⇒ Section 2.3.1.
	2.	The ribbon is not loaded properly.	2.	Load the ribbon properly.
			⇒ Section 2.3.2.
	3.	The print head is not installed	3.	Install the print head properly. Close
		properly.		the Print Head Block.
	4.	The combination of the ribbon and	4.	Select an appropriate ribbon for the
		media is not proper.		media type being used.
The printed image is	1.	The combination of the ribbon and	1.	Select an appropriate ribbon for the
blurred.		media is not proper.		media type being used.
	2.	The Print Head is not clean.	2.	Clean the print head using the Print
				Head Cleaner or a cotton swab slightly
				moistened with ethyl alcohol.
The cutter does not	1.	The Cutter Cover is not attached	1.	Attach the Cutter Cover properly.
cut.		properly.
	2.	The media is jammed in the Cutter.	2.	Remove the jammed paper.
			⇒ Section 4.1.3.
	3.	The cutter blade is dirty.	3.	Clean the cutter blade.
			⇒ Section 4.1.3.
The Strip Module does	Label stock is too thin or the glue is too		1.	Refer to Section 7.1 Media and
not remove labels from	sticky.			change the label.
the backing paper.			2.	Set the Pre-strip function to ON.
			⇒Section 2.6.2.

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