5. TROUBLESHOOTING
ENGLISH VERSION
5.1 Error Messages
5.1Error Messages (Cont.)
Error Messages | Problems/Cause | Solutions |
SYSTEM ERROR | 1. The printer is used in a location | 1. Keep the printer and the interface |
| where it is subject to noise. Or, there | cables away from the source of noise |
| are power cords of other electrical |
|
| appliances near the printer or |
|
| interface cable. |
|
| 2. The Power Cord of the printer is not | 2. Ground the Power Cord. |
| grounded. | 3. Provide an exclusive power source for |
| 3. The printer shares the same power | |
| source with any other electrical | the printer. |
| appliances. | 4. Confirm the host computer operates |
| 4. An application software used on | |
| your host computer has an error or | properly. |
| malfunction. |
|
MEMORY WRITE ERR. | An error has occurred in writing to the | Turn the printer off, and then on again. |
| flash ROM/USB memory. |
|
FORMAT ERROR | An error has occurred in formatting the | Turn the printer off, and then on again. |
| flash ROM/USB memory. |
|
MEMORY FULL | Saving failed because of an insufficient | Turn the printer off, and then on again. |
| capacity of the flash ROM/USB |
|
| memory. |
|
EEPROM ERROR | Data cannot be read from/written to a | Turn the printer off, and then on again. |
| backup EEPROM properly. |
|
RFID WRITE ERROR | The printer did not succeed in writing | Press the [RESTART] key. |
| data onto an RFID tag after having |
|
| retried for a specified times. |
|
RFID ERROR | The printer cannot communicate with | Turn the printer off, and then on again. |
| the RFID module. |
|
LOW BATTERY | The voltage of the Real Time Clock | If you would like to keep using the same |
| Battery is low level. | battery even after “LOW BATTERY” |
|
| error occurs, turn off the printer and start |
|
| it in the system mode. Set the date and |
|
| time for the RTC again. Reset the printer, |
|
| then place it in online. As long as the |
|
| power is on, this date and time will be |
|
| effective. |
|
| Call a TOSHIBA TEC authorised service |
|
| representative for replacement of the |
|
| battery. |
SYNTAX ERROR | While the printer is in the Download | Turn the printer off, and then on again. |
| mode for upgrading the firmware, it |
|
| receives an improper command, for |
|
| example, a Issue Command. |
|
PASSWORD INVALID | A wrong password was entered | Please inquire of the system administrator. |
Please Power OFF | consecutively for three times. |
|
Other error messages | A hardware or software problem may | Turn the printer off and then on. If this |
| have occurred. | does not solve the problem, turn off the |
|
| printer again, and call a TOSHIBA TEC |
|
| authorised service representative. |
E5- 3
