Toshiba B-EX4T1 manual Error Messages Cont, Problems/Cause, Solutions

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33089

5.1 Error Messages

5.1Error Messages (Cont.)

Error Messages	Problems/Cause	Solutions
SYSTEM ERROR	1. The printer is used in a location	1. Keep the printer and the interface
	where it is subject to noise. Or, there	cables away from the source of noise
	are power cords of other electrical
	appliances near the printer or
	interface cable.
	2. The Power Cord of the printer is not	2. Ground the Power Cord.
	grounded.	3. Provide an exclusive power source for
	3. The printer shares the same power
	source with any other electrical	the printer.
	appliances.	4. Confirm the host computer operates
	4. An application software used on
	your host computer has an error or	properly.
	malfunction.
MEMORY WRITE ERR.	An error has occurred in writing to the	Turn the printer off, and then on again.
	flash ROM/USB memory.
FORMAT ERROR	An error has occurred in formatting the	Turn the printer off, and then on again.
	flash ROM/USB memory.
MEMORY FULL	Saving failed because of an insufficient	Turn the printer off, and then on again.
	capacity of the flash ROM/USB
	memory.
EEPROM ERROR	Data cannot be read from/written to a	Turn the printer off, and then on again.
	backup EEPROM properly.
RFID WRITE ERROR	The printer did not succeed in writing	Press the [RESTART] key.
	data onto an RFID tag after having
	retried for a specified times.
RFID ERROR	The printer cannot communicate with	Turn the printer off, and then on again.
	the RFID module.
LOW BATTERY	The voltage of the Real Time Clock	If you would like to keep using the same
	Battery is low level.	battery even after “LOW BATTERY”
		error occurs, turn off the printer and start
		it in the system mode. Set the date and
		time for the RTC again. Reset the printer,
		then place it in online. As long as the
		power is on, this date and time will be
		effective.
		Call a TOSHIBA TEC authorised service
		representative for replacement of the
		battery.
SYNTAX ERROR	While the printer is in the Download	Turn the printer off, and then on again.
	mode for upgrading the firmware, it
	receives an improper command, for
	example, a Issue Command.
PASSWORD INVALID	A wrong password was entered	Please inquire of the system administrator.
Please Power OFF	consecutively for three times.
Other error messages	A hardware or software problem may	Turn the printer off and then on. If this
	have occurred.	does not solve the problem, turn off the
		printer again, and call a TOSHIBA TEC
		authorised service representative.

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