Server-based Net Phone COS

Editing the NP_Rec.INI File (Recording)

To Enable Inserting Bookmarks

Net Phone can be used to manually insert bookmarks into the OAISYS Tracer recordings while the call is recording. Change Set_Bookmark to =Y. This setting also makes this feature available in System/PBX Commands for creating User Defined Actions. The lines marked Bookmark1= to Bookmark’x’= provides a naming list for a selection of bookmarks to be inserted. The number of choices can be reduced or increased. Delete lines not needed or add new default bookmarks by incrementing the numerical value accordingly. Replace the text following the ‘=’ character as needed to meet your needs. These bookmarks can be are presented to the user when the user right-clicks the Record button for making a selection.

[Recording]

Set_BookMark=N Bookmark1=Important Point Bookmark2=Listen Here Bookmark3=Phone Number Bookmark4=Abusive Language Bookmark5=Customer Service Issue Bookmark6=Customer Order Bookmark7=Confirmation

Some applications may want to create unique buttons for frequently used bookmarks. This can be done by creating a User Defined Action, selecting System/PBX Command, then choosing RECORDBKMARK=“Bookmark Text”. This button will work independently of the bookmarks defined above, thus the user does not need to have the Record Button on Net Phone, but will require the setting Set_Bookmark=Y. If for example, abusive language is a problem, a button can be created using the Record Bookmark action and replacing “Bookmark Text” with “Abusive Language”. When the user presses this button this bookmark is inserted into the recording record.

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Toshiba CIX-AG-NP-VA manual To Enable Inserting Bookmarks

CIX-AG-NP-VA specifications

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