Server-based Net Phone COS
Editing the NP_Rec.INI File (Recording)
58 Strata CIX Net Phone AG 04/08
³To Enable Inserting Bookmarks
Net Phone can be used to manually insert bookmarks into the OAISYS Tracer
recordings while the call is recording. Change Set_Bookmark to =Y. This setting also
makes this feature available in System/PBX Commands for creating User Defined
Actions. The lines marked Bookmark1= to Bookmark’x’= provides a naming list for
a selection of bookmarks to be inserted. The number of choices can be reduced or
increased. Delete lines not needed or add new default bookmarks by incrementing the
numerical value accordingly. Replace the text following the ‘=’ character as needed to
meet your needs. These bookmarks can be are presented to the user when the user
right-clicks the Record button for making a selection.
[Recording]
Set_BookMark=N
Bookmark1=Important Point
Bookmark2=Listen Here
Bookmark3=Phone Number
Bookmark4=Abusive Language
Bookmark5=Customer Service Issue
Bookmark6=Customer Order
Bookmark7=Confirmation
Some applications may want to create unique buttons for frequently used bookmarks.
This can be done by creating a User Defined Action, selecting System/PBX
Command, then choosing RECORDBKMARK=“Bookmark Text”. This button will
work independently of the bookmarks defined above, thus the user does not need to
have the Record Button on Net Phone, but will require the setting Set_Bookmark=Y.
If for example, abusive language is a problem, a button can be created using the
Record Bookmark action and replacing “Bookmark Text” with “Abusive Language”.
When the user presses this button this bookmark is inserted into the recording record.