Toshiba CIX-AG-NP-VA Configuration Problems, Causes Solutions Net Phone is Running in Demo Mode

Trouble Shooting

Configuration Problems

Configuration Problems

Cause(s):	Solution(s):
Net Phone is Running in Demo Mode
	Verify NetServer is operational and Net
May not be connecting to NetServer.	Phone is pointing to the server’s name or
	IP address.
	Check the available feature points on Net
May not have enough feature points to	Server. Make sure there are sufficient
run Net Phone.	licenses available for the number of
	active copies of Net Phone.
	Copy Key Upgrader didn’t add all of the
	feature points. Check that you are using
If you received a feature point upgrade,	the latest version of Net Server. You can
the Copy Key Upgrader may not have	also download a Copy Key patch file for
accepted the enabler code.	Net Server 3.1.128 or lower. Apply the
	patch or install a current Net Server.
	Then re-apply the enabler code.
Net Phone Buttons are Transparent
NetServer could be down.	Verify that NetServer is operational.
You may have the wrong IP address	Verify the server name/IP address in Net
selected for the Net Server.	Phone.
Some early versions of Net Phone did	Reinstall a current version of Net Phone.
	One can be downloaded from http://
not install properly.
	support.Toshiba.com.
The color settings may be incorrect.	Try a different color depth (256 colors,
	true color).
The screen resolution may be	Try a different screen resolution
interfering with Net Phone.	(640x480, 800x600, 1024x768).
The video driver may not work with Net	Get the model number of the video board.
Phone.	Check for more current drivers.

82 Strata CIX Net Phone AG 04/08