Trouble Shooting
Configuration Problems
82 Strata CIX Net Phone AG 04/08
Configuration Problems
Cause(s): Solution(s):
Net Phone is Running in Demo Mode
May not be connecting to NetServer. Verify NetServer is operational and Net
Phone is pointing to the server’s name or
IP address.
May not have enough feature points to
run Net Phone.
Check the available feature points on Net
Server. Make sure there are sufficient
licenses available for the number of
active copies of Net Phone.
If you received a feature point upgrade,
the Copy Key Upgrader may not have
accepted the enabler code.
Copy Key Upgrader didn’t add all of the
feature points. Check that you are using
the latest version of Net Server. You can
also download a Copy Key patch file for
Net Server 3.1.128 or lower. Apply the
patch or install a current Net Server.
Then re-apply the enabler code.
Net Phone Buttons are Transparent
NetServer could be down. Verify that NetServer is operational.
You may have the wrong IP address
selected for the Net Server. Verify the server name/IP address in Net
Phone.
Some early versions of Net Phone did
not install properly.
Reinstall a current version of Net Phone.
One can be downloaded from http://
support.Toshiba.com.
The color settings may be incorrect. Try a different color depth (256 colors,
true color).
The screen resolution may be
interfering with Net Phone. Try a different screen resolution
(640x480, 800x600, 1024x768).
The video driver may not work with Net
Phone. Get the model number of the video board.
Check for more current drivers.