Toshiba CIX-AG-NP-VA manual Causes Solutions Software Key Feature Points Unavailable

	Trouble Shooting
	TAPI Service Provider Problems
Cause(s):	Solution(s):
Software Key Feature Points Unavailable
	Attach the hardware key to the Net
The copykey is not installed on Net Server	Server PC parallel port and click Re-
PC.	Read Copy Key on Net Server
	Copykey tab.
	View the number of points available
	on the key using the Copykey service
	entry on the Net Server Services tab.
	DFES determines the number of Net
	Phones allowed. Net Phone requires
	22 DFES units per copy. Other
The copykey does not contain Net Phone	applications may also use DFES
licenses, or all available Net Phone licenses	units, such as DSS and Chat. If other
are currently in use.	users are running copies of these
	programs without permission, those
	applications may be using feature
	units intended for Net Phone users.
	You may need to add additional
	points to the key by purchasing
	additional software licenses.
Service Unavailable
Net Phone connected to Net Server, but	Check Net Server and Level 2 OAI.
Level 2 OAI Service has not yet logged into	Make sure Level 2 OAI is
Net Server. OAI connection may be down.	communicating with the PBX.
Extension Already Exists
Problem occurs because Net Phone is
attempting to connect with an extension	Install Net Server Administrator, and
number that already exists in the db. Name
and Password must match exactly for this to	either remove the Client Extension
work. This feature prevents people from	record, or copy the name and
	password to the PC client(s).
using Net Phone to take over other phones
(intentionally or accidentally.)
Could Not Add New Client to Database

The username is already listed in the Net Server Database with another extension.

Change the username, or delete the existing user from Net Server Administrator.

Strata CIX Net Phone AG 04/08 81