Server-based Net Phone COS
Advanced Configuration
Strata CIX Net Phone AG 04/08 47
Advanced ConfigurationSome items of the configuration can be changed but are not always present in the
Administration interface available to the user. This includes an ability to create a Post
Call Survey type of operation, using Extra Call Info items as part of the conditions for
creating Personal Call Handling rules and some hidden parameters that should not be
readily changed except as part of the initial setup.
Post Call Survey
For Net Phone to conduct a post call survey, a call variable labeled either PC_DEST or
~PC_DEST, needs to be created that contains an extension number where the call will
be transferred when and only if the Net Phone hang up button is pressed.
Automatically the call will be transferred to the destination defined. This Extra Info
field can be created and a value entered using Call Router, Voice Assistant and any
Net Phone.
Example
A user would like to have selected calls automatically move to another location when
the call is finished. This could be for a Post Call Survey or it could be for an assistant
to collect more detailed information. In this example, the agent uses an assistant to
collect more details from the call and wants to send the call to extension 1027.
• Create a User-defined Action of the type Modify Call Information and name it Post
Call Followup, choose the Extra Info option and enter a Field Name: PC_DEST
and a Value: 1027.
• Create a Programmable Button by right-clicking on a blank button, choose the
colors and enter a Label, in this case I will use FollowUp. Choose an Action: User
Defined Actions and then select your action Post Call Followup.
• The user now can handle a call and if post call followup is needed, press the
FollowUp button and when he ends the call by pressing F12 or clicking key, the
call will automatically transfer to extension 1027, his assistant.