Strata CIX Net Phone AG 04/08 7
• Added COS setting to prevent selected users from ‘accidentally’ exiting Net
Phone.
• Made software structural changes to better support Microsoft recommended
procedures for applications running the Windows operating systems.
• Added a new set of definitions in Preferences allowing the user to easily turn on
Call Logging (Call History) and determine the types of calls to include within
the list.
•ACD Enhancements – Adds to Net Phone improved interaction with Strata ACD
to allow the supervisor to make a choice at the time of logging in whether to accept
calls or not.
• Give ACD Supervisors, at time of login, the option to “take calls”.
• Provide a ‘Y’ or ‘N’ indicator per group for “taking calls”
• Changes the displays of Supervisor’s Net Phone to show “Call Monitor” when
monitoring an agent and “In Conf” when the call is joined, but an Agent’s Net
Phone to not show any markings of the call being monitored or joined.
• Agents who use Net Phone will no longer see the “In Conf” display when a
supervisor is monitoring the call, while the supervisor using Net Phone will
continue to show this status. Thus “Silent Monitoring” is maintained.
•Message Waiting – Expanded operation of the Message Waiting feature.
• Added MsgWait Count indication on LED.
• Added right-click on LED to show list of messages and allow selecting a
message to dial.
• Fixed Msg Wait feature to work with multiple V-mail boxes and dial directly
back to the target V-mailbox containing the message (requires using Axxess
V5.3 or higher).
• Added option playing a sound (WAV file) when the Message Wait indication
changes from none to 1.
•DSS Keys – Added the ability to distinguish “busy” status from “ringback” status.
•Chat Enhancements – Several new features have been added to Chat:
• A new menu item has been added when right clicking on the name in the Chat
listing to offers to “Call on Phone” as well as “Chat Call”.
• Added an option to show or not show off-line users in the <<Everyone>>
group.