Send Chat Send a Chat message using TOSHIBA chat client.
Format: SendChat (sExt, sName, sMsgType, sMsg, sSendOption)
Where:
sExt = The Extension number of the person to chat with. If
you leave this blank, the main Chat window will pop up and
allow you to manually select the person
sName = (don’t need to supply if sExt is provided) – The
name of the person to chat with. If you leave this blank, the
main Chat window will pop up and allow you to manually
select the person
sMsgType = Future feature – leave blank for now
sMsg = Message to be sent
sSendOption = "I" - Immediate Message -- send message
immediately or "C" (or blank) -- Canned message -- type
message into user buffer but wait for user to press SEND
Example: SendChat (“1001”, “”, “”, “Help! I have an abusive call”, “I”)
General Command General (or DDE) Command – this can be used to execute
any of the DDE commands described earlier in this
document.
Format: GenCmd (CommandStr)
Where: CommandStr = Command and parameters to perform.
Example:
GenCmd (“ACD_WRAPUP,,30”) = Set Agent state to
Wrapup for the next 30 seconds.
Note: This command is a low-level command that will allow
specialty applications to operate.