Contents
Chapter 6 – Open Architecture Interfaces
Strata CIX Net Phone AG 04/08 iii
Editing the ONP_ACD.INI File (ACD).............................................................................59
Editing Chat_COS.INI File (Chat) ....................................................................................60
Chapter 6 — Open Architecture InterfacesRegistry Entries..................................................................................................................62
Companion Applications Suite..........................................................................................62
Configuration..................................................................................................................62
Open Architecture Links....................................................................................................63
DDE Command Interface...............................................................................................63
Call Control Commands.................................................................................................63
Phone Control Commands..............................................................................................66
ACD Commands.............................................................................................................67
Other Commands............................................................................................................68
Command File Interface....................................................................................................70
OLE / COM Interface........................................................................................................70
Call Control Commands.................................................................................................71
Phone Control Commands..............................................................................................73
ACD Agent Commands..................................................................................................74
Other Commands............................................................................................................75
Appendix A — Trouble ShootingInstallation Problems.........................................................................................................79
TAPI Service Provider Problems.......................................................................................80
Configuration Problems.....................................................................................................82
Third Party Out Dialing/Screen Pop Problems..................................................................84
Miscellaneous Problems....................................................................................................85