Server-based Net Phone COS

Using Extra Information in Personal Call Handler Rules

Using Extra Information in Personal Call Handler Rules

The Personal Call Handler supports the use of Extra Information when the triggering event is either Call Ringing or Call Answered. The only choice offered in the pull down list is CallerID Name. Additional fields can be inserted by typing the name in the entry box. The syntax for the parameter must match the field exactly with that used within TOSHIBA. Following is a list of field names that can be entered into the Personal Call Handler Extra Info field.

Extra Info Field Name

Description

 

 

 

 

Account

Account code attached to the call

 

 

ACDAGT

ACD agent’s name

 

 

ACDAGTN

ACD agent’s code (number)

 

 

ACDGRP

ACD group’s name

 

 

ACDGRPN

ACD group’s number

 

 

CalledID

Name of called number (DID/DNIS Name)

 

 

CalledIDNum

Number called (DID/DNIS number)

 

 

CallerID

CallerID/ANI name

 

 

CallerIDNum

CallerID/ANI number

 

 

CALLPRIORITY

Priority of call within ACD

 

 

LastRedir

Last redirected extension number

 

 

PC_DEST or ~PC_DEST

Post call survey destination

 

 

PREFAGENT

ACD preferred agent’s code (number)

 

 

~RECFNAME

Tracer/ACR recording file name for this call

 

 

~When a tilde is the lead character in an Extra Info field name, that field cannot be edited and will not display in the Extra Info screen.

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Toshiba CIX-AG-NP-VA manual Using Extra Information in Personal Call Handler Rules, Extra Info Field Name Description

CIX-AG-NP-VA specifications

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