Third Party Out Dialing/Screen Pop Problems

Trouble Shooting

Cause(s):		Solution(s):


GoldMine is Not Dialing Out on Net Phone

Some early versions of Net Phone could not properly control Goldmine or other 3rd Party TAPI applications.

Use Net Phone 3.2 or higher.

Re-install Net Phone with the latest version available to your maintenance plan from Toshiba FYI.

Net Phone Hangs Up when Clicking Anywhere in Goldmine

The Goldmine TAPI subsystem does not respond properly after initiating a TAPI dial. Clicking anywhere in Goldmine sends a TAPI disconnect to Net Phone, causing Net Phone to hang up the call.

Install TAPI Link and configure Goldmine to use it instead of the Net Phone TSP.

TAPI Outdial is Not Working with Goldmine on Win2000

The TAPI Service may not allow users to access the service.

Review the Goldmine Application Note for details on allowing PC users to interact with the Telephony service.

Net Phone Will Not Screen Pop Outlook

Outlook Link is not installed.

Net Phone requires Outlook Link to work with Outlook.

Download and install the latest Outlook Link from Toshiba FYI or re-install Net Phone choosing Microsoft Outlook on the screen asking to select an integration option (Step 7 of the Installation instructions).

Note: Outlook cannot be running when you install Outlook Link.

84	Strata CIX Net Phone AG 04/08

CIX-AG-NP-VA specifications

The Toshiba CIX-AG-NP-VA is a cutting-edge telecommunications system designed to meet the demanding communication needs of modern businesses. Built with advancements in digital telephony, the CIX-AG-NP-VA offers reliability, flexibility, and a suite of features that cater to various organizational sizes.

One of the key features of the CIX-AG-NP-VA is its robust scalability. This system can be easily adapted to accommodate growing business requirements. It supports various extensions, allowing companies to start with a basic setup and expand as needed, making it an ideal solution for both small businesses and large enterprises.

The CIX-AG-NP-VA incorporates VoIP technology, providing significant cost savings and enhanced communication capabilities. Voice over Internet Protocol (VoIP) allows users to make voice calls over the internet, minimizing the reliance on traditional phone lines. This feature not only reduces operational costs but also facilitates seamless integration with other digital services, ensuring high-quality voice communication.

In terms of functionality, the CIX-AG-NP-VA stands out with its advanced call management features such as call forwarding, voicemail, and automatic call distribution. These capabilities enable businesses to streamline their communication processes, enhance customer service, and improve overall efficiency. Additionally, the system supports multiple lines, making it suitable for high-call-volume environments.

Furthermore, the Toshiba CIX-AG-NP-VA offers extensive connectivity options. It supports various networking protocols, enabling integration with existing IT infrastructures. This flexibility allows businesses to leverage their current technology while adopting new solutions, ensuring a smooth transition to a more advanced communication system.

Another notable characteristic is the user-friendly interface. The system is designed with intuitive controls, making it easy for users to navigate through its numerous features. Training staff on the CIX-AG-NP-VA is hassle-free, reducing downtime and improving productivity.

Lastly, the Toshiba CIX-AG-NP-VA has a strong emphasis on security. With advanced encryption and secure communication protocols, businesses can rest assured that their communications are safe from eavesdropping and cyber threats. Overall, the Toshiba CIX-AG-NP-VA stands as a robust telecommunications solution, combining versatility, advanced technologies, and essential features that empower businesses to enhance their communication capabilities.

Toshiba CIX-AG-NP-VA manual Third Party Out Dialing/Screen Pop Problems

Models: CIX-AG-NP-VA