Trouble Shooting

 

 

Miscellaneous Problems

Miscellaneous Problems

 

 

 

 

 

Cause(s):

Solution(s):

 

 

 

 

 

 

Call History File is getting too big

 

 

 

 

 

 

 

 

Call History is logged to a file, by default,

 

 

 

the calllog.txt file in the User’s Local

 

 

 

Settings folder. When the calllog.txt file

 

 

The Call History feature logs all calls to

exceeds the limit defined in the

 

 

a text file.

Agnt_Ph.INI configuration file (default size

 

 

 

is 1 Mbyte), the calllog.txt file is renamed

 

 

 

calllog.prv and a new calllog.txt will

 

 

 

automatically be started.

 

 

 

 

 

 

Net Phone Hangs Up After Dialing an Outgoing Call

 

 

 

 

 

 

 

Review the PCH Rules for any that might

 

 

 

attempt a Transfer or Disconnect when a

 

 

Personal Call Handler may have a rule

call is answered. Also look for any rules

 

 

configured incorrectly.

that might execute a Transfer or

 

 

 

disconnect while the phone is active on

 

 

 

another call and a new call arrives.

 

 

 

 

 

 

Net Phone Error using btn32x10.ocx

 

 

 

 

 

 

 

 

Install Internet Explorer 5.0, or re-install

 

 

IE 5 may not be installed. Net Phone

Net Phone with the latest version available

 

 

requires IE 5.

to your maintenance plan from http://

 

 

 

support.Toshiba.com

 

 

 

 

 

 

 

Make sure msvcrt40.dll and mfc40.dll are

 

 

DLL's may be missing or the .ocx file

present in <Windows root>\system or

 

 

may not have been registered on

\winnt\system32. Run "regsvr32

 

 

install.

<systemroot>\<system32>\btn32x10.ocx"

 

 

 

from a DOS prompt.

 

 

 

 

 

 

Net Phone Message Light blinks, "No Message to Retrieve" when clicked

 

 

 

 

 

 

System OAI does not provide complete

 

 

 

information on message indicators.

 

 

 

Net Phone must track message status

Restart Net Phone.

 

 

internally, and sometimes loses sync

 

 

 

with the actual message count.

 

 

 

 

 

 

Strata CIX Net Phone AG 04/08

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Toshiba CIX-AG-NP-VA manual Causes Solutions Call History File is getting too big, Net Phone Error using btn32x10.ocx

CIX-AG-NP-VA specifications

The Toshiba CIX-AG-NP-VA is a cutting-edge telecommunications system designed to meet the demanding communication needs of modern businesses. Built with advancements in digital telephony, the CIX-AG-NP-VA offers reliability, flexibility, and a suite of features that cater to various organizational sizes.

One of the key features of the CIX-AG-NP-VA is its robust scalability. This system can be easily adapted to accommodate growing business requirements. It supports various extensions, allowing companies to start with a basic setup and expand as needed, making it an ideal solution for both small businesses and large enterprises.

The CIX-AG-NP-VA incorporates VoIP technology, providing significant cost savings and enhanced communication capabilities. Voice over Internet Protocol (VoIP) allows users to make voice calls over the internet, minimizing the reliance on traditional phone lines. This feature not only reduces operational costs but also facilitates seamless integration with other digital services, ensuring high-quality voice communication.

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