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CIX-AG-NP-VA
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Contents
Main
Publication Information
Publication Information
Page
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS)
Telecommunication Systems Division License Agreement
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
Contents
ii
Chapter 3 Deploying Net Phone
Chapter 4 Server-based Dial Plan
Chapter 5 Server-based Net Phone COS
Chapter 6 Open Architecture Interfaces
Appendix A Trouble Shooting
Page
Introduction
Organization
vi
Conventions
Related Documents/Media
Page
Overview 1
2
LAN
Net Phone Software Enhancement History
Version 6.0
4
Version 5.1
Version 5.0
Page
6
Page
8
Requirements
PC Requirements
LAN Requirements
Phone System
Power-U p
Beta Versions
Installation 2
Installing Net Phone
Page
14
Setup User Profiles
Page
16
Voice over IP Audio
Page
Deploying Net Phone 3
20
Server-based Automatic Upgrades
How it Works
Page
Page
Advanced Information
Page
Server-based Dial Plan 4
Dial Plan Setup
Page
Calling Within My Home Area Code
28
Calling Outside the Home Area Code
Test a Phone Number
Server-based Net Phone COS 5
30
Step 1: Create User Groups (Net Server)
Page
32
Step 2: Assign Users to Net Phone Application (Net Server)
Page
34
Page
Page
Page
38
Step 4: Create Configuration Files using Admin Net Phone
40
Step 5: Publishing the Configuration Files
42
Verification of Settings
Managing files on the Server
Duplicating Configuration Files to Other PCs
Dial Plan Configuration File
Net Phone Configuration Files
44
Button Configurations
Directory Files
User Defined Actions
46
Personal Call Handling Rules
Advanced Configuration
Post Call Survey
48
Using Extra Information in Personal Call Handler Rules
Page
50
Editing .INI Files
Editing the AG_COS.INI File (COS)
Page
52
Editing the Agnt_Ph.INI File (Net Phone Main)
Page
54
Page
56
Editing the NP_Rec.INI File (Recording)
58
Editing the ONP_ACD.INI File (ACD)
60
Editing Chat_COS.INI File (Chat)
Open Architecture Interfaces 6
62
Registry Entries
Companion Applications Suite
Configuration
Open Architecture Links
DDE Command Interface
Call Control Commands
64
Page
66
Phone Control Commands
ACD Commands
68
Other Commands
Page
70
Command File Interface
OLE / COM Interface
Call Control Commands
72
Phone Control Commands
74
ACD Agent Commands
Other Commands
76
Page
Page
Trouble Shooting A
Installation Problems
80
TAPI Service Provider Problems
Page
82
Configuration Problems
Page
84
Third Party Out Dialing/Screen Pop Problems
Miscellaneous Problems