Server-based Net Phone COS

Editing the ONP_ACD.INI File (ACD)

Editing the ONP_ACD.INI File (ACD)

This file controls the ACD features allowing or disallowing the use of ACD keys on the Net Phone. These controls define a set of functions for use with ACD including the ability for the ACD Supervisor to login and take calls or not take calls. The default setting of this configuration file is highly dependant upon the PBX that this Net Phone is connected.

[ACD]

Description

 

 

Enabled=N

Set this to =Y to enable this for PBX ACD function or to

=C for CTS (TOSHIBA) ACD functions.

 

 

 

SetWrapUpCOS=N

Set this to =Y to allow users to control the ACD Wrap

feature.

 

 

 

 

Set this to =Y to allow this Net Phone to be used to Login

3rdLoginCOS=N

or Logout other ACD agents. This allows an application

 

such as TASKE to manually login and logout agents.

 

 

ACDLCDenabled=Y

Will display ACD messages when =Y.

 

 

PDNenabled=Y

Net Phone will only look for calls on the PDN when set to

=Y. Will look for calls on all DNs when =N.

 

 

 

MakeUnavailable=N

Does not matter.

 

 

ACD_RingOnLCD=Y

Displays ringing call on LCD display when =Y.

 

 

ACD_SuperRcvCalls=N

Does not matter. This is controlled while logging into or

out of ACD from Net Phone itself.

 

 

 

Strata CIX Net Phone AG 04/08

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Toshiba CIX-AG-NP-VA manual Editing the ONPACD.INI File ACD, Acd
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CIX-AG-NP-VA specifications

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