Toshiba e-STUDIO2500c/3500c/3510c Error Code, Fax / Internet Fax Error code Problem What to do

8 JOB STATUS

Error Code

If an error occurs while using the printer, optional Fax, optional Internet Fax or optional scan, the error code is displayed in the status of each log. Take an appropriate action with reference to the following.

Fax / Internet Fax
Error code	Problem	What to do
Fax
0012	Original jam	Clear the jammed original.
0013	Door open	Firmly close the open door.
0020	Power interruption	Check the power interruption report.
0030	Reset	Transmission is cancelled. (The transmission is terminated by
		the jammed printing paper during the Direct Transmission.)
0033	Polling error	Check polling options setup (Security code, etc.), and check if
		the polling document exists.
0042	Memory full	Make sure that there is sufficient memory before making the call
		again.
0050	Line busy	Retry communications.
0053	Security mismatch in	Confirm the remote party’s security code, system password, and
	relay or mailbox trans-	your setup.
	mission
00B0 - 00B5	Signal error or line	Retry communications. Frequent failures may indicate a phone
00C0 - 00C4	condition error	line problem. If possible, move the unit to another line and try
00D0 - 00D2		your communications again.
00F0, 00F1
00E8	HDD error	Retry communications.
Internet Fax
1C10	System access abnor-	Turn the power OFF and then back ON.
	mality	Perform the job in error again. If the error still occurs, contact
		your service representative.
1C11	Insufficient memory	When there are running jobs, perform the job in error again after
		the completion of the running jobs. If the error still occurs, turn
		the power OFF and then back ON, and perform the job again.
1C12	Message reception	Turn the power OFF and then back ON.
	error	Perform the job in error again.
1C13	Message transmis-	Turn the power OFF and then back ON.
	sion error	Perform the job in error again.
1C14	Invalid parameter	When a template is used, form the template again. If the error
		still occurs, turn the power OFF and then back ON, and perform
		the job again.
1C15	Exceeding file capac-	Ask your administrator to change the “Fragment Page Size” set-
	ity	ting for the Internet Fax setting, or reduce the number of pages
		and perform the job again.
1C20	System management	Turn the power OFF and then back ON.
	module access abnor-	Perform the job in error again. If the recovery is still not com-
	mality	pleted, contact your service representative.
1C21-1C22	Job control module	Turn the power OFF and then back ON.
	access abnormality	Perform the job in error again. If the recovery is still not com-
		pleted, contact your service representative.
1C30	Directory creation fail-	Check if the access privilege to the storage directory is writable.
	ure	Check if the server or local disc has a sufficient space in disc
		capacity.
1C31	File creation failure	Check if the access privilege to the storage directory is writable.
		Check if the server or local disc has a sufficient space in disc
		capacity.
1C32	File deletion failure	Check if the access privilege to the storage directory is writable.
		Check if the server or local disc has a sufficient space in disc
		capacity.

290 Error Code