8JOB STATUS
294 Error Code

Scan Job

Error code Problem What to do
Remote Scan
2A20 Failed to acquire
resource
Perform the job in error again.
If the error still occurs, turn the power OFF and then back ON.
Perform the job in error again.
2A40 System fatal error Turn the power OFF and then back ON. Perform the job in error
again.
2A50 Job cancelling Job was cancelled.
2A51 Power failure Check if the power cable is connected properly and it is inserted
securely. Check if the power voltage is unstable.
Scan to E-mail
2C10, 2C12,
2C13, 2C20-
2C22
Illegal job status A system error has occurred during sending an E-mail. Retry it.
If the error still occurs, contact your service representative.
2C11, 2C62 Not enough memory Scan job exceeded the limit or maximum size. Send your docu-
ments separately.
2C14 Invalid parameter
specified
Make sure you specify the settings correctly and try again.
2C15 Message size
exceeded limit or max-
imum size
Fragment the message into several smaller-sized ones and
send them again.
2C30 Failed to create direc-
tory
Make sure that the access privilege to the storage directory is
writable and the server or local disc has a sufficient space. Then
retry the scan.
2C31, 2C33 Failed to create file Make sure that the access privilege to the storage directory is
writable and the server or local disc has a sufficient space. Then
retry the scan.
2C32 Failed to delete file Make sure that the access privilege to the storage directory is
writable and the server or local disc has a sufficient space. Then
retry the scan.
2C40 Failed to convert
image file format
When this error occurs at the slim PDF setting, retry the scan. If
the error still occurs, retry it with the normal PDF setting.
When this error occurs other than at the slim PDF setting, turn
the power OFF and then back ON. Retry the scan. If the error
still occurs, contact your service representative.
2C61 Failed to read Address
book
Turn the power OFF and then back ON.
Retry the job in error. Reset the data in the Address book and
retry it. If the error still occurs, contact your service representa-
tive.
2C63, 2C64 Invalid domain
address
Ask your administrator to set the IP address.
2C65, 2C66,
2C69
Failed to connect to
SMTP server
Make sure the SMTP server is correctly working, or the SMTP
server address has been set correctly. Then retry the scan.
2C6A Failed to send E-mail
message
Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2C6B Invalid address speci-
fied in From: field
Ask your administrator to check if there is an illegal character in
the E-mail address of the equipment. Delete the illegal character
and reset the appropriate E-mail address, then perform the job
again.
2C6C Invalid address speci-
fied in To: field
Check if there is an illegal character in the Destination E-mail
address. Delete the illegal character and reset the appropriate
Destination E-mail address, then perform the job again.
2C6D NIC system error Turn the power OFF and then back ON. Retry the job in error. If
the error still occurs, contact your service representative.