Maintenance | Toshiba e-STUDIO2500c/3500c/3510c manual

MAINTENANCE

This chapter describes the maintenance procedures for high-quality copy output, and how to troubleshoot.

Daily Inspection	374
Simple Troubleshooting	375
Equipment does not start	375
Paper jamming occurs frequently	375
Display does not change when buttons or icons are pressed	375
Functions cannot be set	376
Image density is too low	376
Image density is too high	376
Image trouble	376

Image 375

Toshiba e-STUDIO2500c/3500c/3510c manual Maintenance, Daily Inspection 374 Simple Troubleshooting 375

Contents

Operators Manual for Basic Functions EPA Energy Star MFD For Germany only For EU onlyPage Lineup of Our Manuals Filing Guide Network Administration GuidePrinting Guide Scanning Guide User Management Guide Before Reading This Manual Precautions in this manual Trademarks Description of original/paper direction Before Reading This Manual Contents 125 103104 110 157 Continuous feed mode 196 Single feed mode 197149 Monocolour copying 152 Hue 153 Saturation 154 209 202204 Changing Data of User Boxes 206 Confirming Scan Job Status 278 Log List 279 Error Code 290Replace Toner Bag Symbol 309 Jam Symbols 311 Call Service Symbol 333 354 Daily Inspection 374 Simple Troubleshooting 375STUDIO2500c/3500c/3510c Specifications 380 Check staple cartridge 344 393 Contents Toshiba Quality is Second to None Supplies / Parts TonerGeneral Features of the e-STUDIO2500c/3500c/3510c Features of the e-STUDIO2500c/3500c/3510c An icon When installing or moving General Precautions General Precautions Other points When using the Multifunctional Digital Colour Systems General Precautions Position of Certification label, etc When handling supplies During maintenance or inspection Poration Disclaimer Notice Forgery Prevention Function/Storage of Colour Copies Forgery prevention functionStorage of colour copies Description of Each Component Preparation 1- Turning Power On/OffPreparation 2- Turning power off Shutdown Preparation 3- Setting Copy Paper Bypass tray Description of Each ComponentMain components Reversing Automatic Document Feeder Optional, MR-3018 Paper feed cover optional Power switchConnector for USB storage device Network interface connector Control panel Platen sheetOriginal glass Touch panel Toner bag Charger cleanerSlit glass cleaner Touch panel contrast adjustment volume Finisher MJ-1101 Configuration of optionsBridge Unit KN-3500 Large Capacity Feeder KD-1019 Hole Punch Unit MJ-6101 Wireless LAN Module GN-1041Bluetooth Module GN-2010 Saddle Stitch Finisher MJ-1030 Antenna GN-3010 Control panel JOB Status button Access buttonError lamp Interrupt button When fixing the angle of the control panel Fit the latches of the stopper Hole of the position B Touch panel Message displayTouch-buttons Description of Each Component Clearing functions selected Adjusting the contrast of the touch panel Enter Setting letters Turning power on Preparation 1- Turning Power On/Off When department or user management is used When copying is finishedDepartment management User management Preparation 1- Turning Power On/Off Black Displaying the available number of copies Turning power off Shutdown Preparation 2- Turning power off Shutdown Press the User Functions button on the control panel Energy Saving Mode To cancel the energy saving mode Preparation 3- Setting Copy Paper Acceptable copy paperFeeder Paper type Paper size Maximum sheet capacity Paper type Toshiba recommendations/Manufacturer Mode Recommended paperHandling and storing paper Push the arrow part right side Setting copy paper size changePlacing paper in the drawer Side guide to unlock it Push the arrow part left side to lock the side guide Place paper in the drawers Preparation 3- Setting Copy Paper 62, press the paper type button Changing the setting of paper size Setting the drawer for special uses Drawer for special usesPaper type Purpose Indication Reference Preparation 3- Setting Copy Paper Clearing the drawer for special uses Push the drawer of the Large Capacity Feeder straight into Placing paper in the Large Capacity Feeder optionalPull out the Large Capacity Feeder carefully Place paper in a and B Preparation 3- Setting Copy Paper Proof Copy Setting OriginalsMaking Copies Bypass Copying Acceptable originals Setting Originals Maximum number of sheets for scanning Placing originals on the glass Sheet originals Book-type originals Use types of original 9 and 10 shown below with extra care Place the originals straight along the side guides Continuous feed mode If there are more originals, set them in the same way Single feed mode Setting Originals Initial Default settings Initial Default settingMaking Copies Place the originals Press the Start button Placing an original on the original glass Making Copies Stopping the copying operation Control panel during scanningPress the Stop button on Scanning the next originals during copying Auto job start Confirming and cancelling auto job Confirming auto job and cancelling job in waitingCancelling auto job Page Paper size Procedure Bypass CopyingBypass copying Place the originals Paper you have set on the tray is other than plain paper Press the Start button on the control panel Copying on standard size paper other than A3, A4, B4 and B5 Bypass copying on standard size paper Place the original on the original glass Bypass copying on non-standard size paper Using the digital keys Recalling dimensions registered in the memory Registering non-standard size in the memory Proof Copy Change the settings as required Paper Selection Original Mode 134 Copy Density Adjustment 136Selecting Finishing Modes 110 Duplex Copying 125 Automatic Paper Selection APS Paper Selection When automatic paper selection is not selected Manual paper selection Place the originals face up Press the Start button Press the Full COLOUR, Black or Auto Colour button Switching Colour Mode Automatic Magnification Selection AMS Enlargement and Reduction Copying Press the AMS button Place the originals Specifying both original size and copy size separately Enlargement and Reduction Copying Using the zoom buttons or the one-touch zoom buttons Zoom / buttonsOne-touch zoom buttons Press the Start button Type of finishing mode Selecting Finishing ModesStitch Punch Name of each part in the Finisher optional Sort/Group copying Press the Sort or Group button Rotate sort mode Press the Rotate Sort button Staple sort mode Saddle Stitch Finisher MJ-1030/Finisher MJ-1101 Maximum number of sheets for stapling Image Direction Magazine sort & saddle stitch mode booklet mode Place paper in the drawers Select the paper size Available conditions for saddle stitching Paper weight Saddle stitch tray loading capacity Press the Hole Punch button Hole punch mode optional Number of punch holes Available paper sizes Hole diameter Number of punch holes and available paper sizes Press the Manual-stapling button Manual stapling MJ-1101 only Release the paper and press the Manual-stapling button Duplex Copying Sided original 1-sided copy default setting at installation Sided original 2-sided copy Press the simplex/duplex button on the basic menuPress the 1 2 Duplex button Press the 2 2 Duplex button Sided original 1-sided copy Book-type original 2-sided copy Select the book copying type Open and place the first pages on the original glass Select A4 or B5 copy size Scanned pages will be copied For setting image shift, see Auto colour Original ModeFull colour Black Full colour Black Auto colour Automatic copy density mode Copy Density Adjustment Manual copy density mode Copy Density Adjustment Monocolour copying 152 Hue 153 Saturation 154 146149 Colour Balance Ymck Adjustment Cancelling the colour balance adjustment Button of the colour to obtain the desired colour RGB AdjustmentCancelling RGB adjustment Balance. Then press the Enter button One-Touch Adjustment Cancelling the background adjustment Background Adjustment Sharpness Twin Colour Selectable Twin Colour 2-Colour Copy Black to button, and then select the desired colour Twin Colour 2-Colour Copy RED & Black Cancelling colour balance adjustment Twin Colour 2-Colour Copy Cancelling colour balance adjustment Monocolour copying Hue Cancelling hue adjustment Saturation Cancelling saturation adjustment 166 157163 164 199 Image Shift Creating a right or left marginImage Shift button Then press the Enter button Press the Left or Right button Press the TOP or Bottom button Creating a top or bottom margin Press the Enter button Creating a bookbinding margin Press the Enter button Edge Erase button Edge Erase Touch panel Book Centre Erase Yellow guide line near the centre of the original glass Dual Dual 2IN1 / 4IN1 2IN1 / 4IN1 170 2IN1 / 4IN1 Example of copying with the Saddle Stitch Finisher optional Magazine SortSelect the paper type Example of copying a 12-page document Button Trimming / Masking Editing Editing Press the Start button Mirror image Editing buttonPress the Mirror button Press the NEG/POS button Negative/Positive reversal XY Zoom Press the SET button. Then set the reproduction ratio for Y Cover Sheet Place the cover sheetPlace paper other than cover paper in the drawers Sheet button Copying starts Place the special sheets of paper Sheet Insertion Press the Copied or Blank button Press the Start button Time Stamp Number Press the Start button JOB Build Place the originals of the 1st job After all the originals have finished being scanned, confirm Number of copies on the menu and change if needed Press the JOB Finish button on the basic menu Place paper in the drawers Place the originals Image Direction Press the Enter button Book Tablet ADF / Sadf Press the ADF button Press the Sadf button Full Image Full Image Storing documents in the shared folder 223 Deleting Folders or Documents 221 Appendix 223 Filing Public boxUser box Filing Press the BOX Name button, and then enter the box name Creating User Boxes Key in the password in Retype Password Changing Data of User Boxes Enter the new box name Box settings are updated Deleting User Boxes Box is deleted Storing Documents in e-Filing When the password entry menu is displayed To store the document in the folder Storing Documents in e-Filing Press the Start button Printing the whole document Printing Stored Documents Select the document to be printed Press the Print buttonTo stop printing a stored document during the operation Key in the number of the first Test printing Printing the stored document after changing the settings Set the printing modes as required Deleting Folders or Documents To delete a document in the folder Perform deletion Storing documents in the shared folder Appendix Select the destination you want to store the data Press the File Name button Tiff Single Select the format in which the data are stored Press the Start button Recalling Templates 251 Template 228230 243 Template in Useful Template Template Button Function *1 Template using the copying function Button Function *1Template using the scanning function Button Function *1 Template using the e-Filing function Registering User Groups and Templates Registering a template in the public template groupSet every function you want to include in the combination Letter entry menu is displayed Registering User Groups and Templates Registering User Groups and Templates Press the Save button Registering the new user group Press the Name button, and then enter the user group name Press the Enter button Registering a template in the user group Press the Enter button Registering User Groups and Templates Registering User Groups and Templates Press the Save button Changing the data of a user group Changing Data of User Groups and Templates Press the Enter button Data of the user group are changed Changing the data of a template When the user group is selected Changing Data of User Groups and Templates Changing Data of User Groups and Templates Data of the template are changed Recalling Templates When recalling a template in a public group Press the desired template button When recalling a template in a user group Press the Enter button Press the Start button Deleting a user group Deleting User Groups or Templates Delete OK? appears. Press the Delete button Deleting a template When the user group is selected Selected template is deleted Print Status Display 287 Error Code 290Job Status 262 Confirming Print Job Status 263 Confirming Scan Job Status 278 Log List 279 Job Status Press the JOB Status but- ton on the control panel Confirming Print Job StatusPrint jobs Displaying print job list Delete button Deleting print jobs Releasing print job Pausing print jobs Right under the job you selected on the list Moving print jobs Proof print jobs Displaying proof print job listPress the Proof button When you want to change the number of sets Continuing printing after proof printingPress the Release button Press the Delete button Deleting proof print jobs Private print jobs Displaying private print job listPress the Private button Select the appropriate user name Press the Password button Printing private print jobs Deleting private print jobs When using department codes Displaying invalid queuesPress the Invalid button Keying in correct department code to print Then press the Delete button Deleting invalid print jobs Deleting scan job Confirming Scan Job Status Log List Confirming job history in log list Print log Journal Send log Receive log Scan log Press the Send or Receive or Scan button on the log menu Registering into address book from log lists First Name or Last NAME, and either of FAX NO. or E Press the Entry button Printing journals send/receive log list Press the Send or Receive button on the log menuPress the Journal button Start button Releasing print job errorsPrint Status Display Press the blinking JOB Status button Printing by placing appropriate size of sheets in the drawer Print Status Display Fax / Internet Fax Error code Problem What to do Error Code Error code Problem What to do 1CC1 Power failure 3F20, 3F30 Tact your service representative 3F40 Remote Scan Scan Job Error code Problem What to do Save as File Store to e-Filing Printer RFC related Error code Problem What to do Call Service Symbol 333 Blinking Graphic Symbols 300Replace Toner Cartridge Symbol 302 Replace Toner Bag Symbol 309 Jam Symbols 311 Blinking Graphic Symbols Drawer Display on the Touch Panel When the black toner runs out Replace Toner Cartridge Symbol Recommendation for original toner Replacing the toner cartridge Cleaning the slit glasses Slit glass cleaner is placedInside the front cover. Press Remove the cap Install the cap Cleaning the chargers Open the front cover Pull the toner bag out care- fully Replace Toner Bag Symbol Replace Toner Bag Symbol Jam Symbols Misfeed in the Reversing Automatic Document Feeder optionalRaise the lever, and then open the upper cover Transport guide, and then Remove the original under the guide plateRaise the guide plate under Document Feeder Open the cover Remove any misfed paper Misfeed in drawer feeding area Close the cover Misfeed in the Large Capacity Feeder optional Misfeed in the Paper Feed Pedestal optional Misfeed on the bypass trayPull out misfed paper on the bypass tray Misfeed in the automatic duplexing unit Misfeed in the jam releasing cover Misfeed in the fuser unit Jam Symbols Jam Symbols Close the Bridge unit cover Misfeed in the Bridge Unit optional Paper misfeed at the upper tray When installing the Hole Punch Unit optional MJ-6101 Paper misfeed at the lower tray Close the cover of the Bridge Unit Close the upper tray Jam Symbols When installing the Hole Punch Unit optional MJ-6101 Open the front cover of the Hole Punch Unit Raise the Hole Punch Unit, Misfeed in the Saddle Stitch Unit optional Jam Symbols Jam Symbols Call Service Symbol Call Service Symbol Check staple cartridge 344 Time for periodic maintenance 361Toner near Empty 337 340 371 Reboot the machine 372 Press the User Functions button Toner near Empty When this Message Appears Toner near Empty Time for Slit glass and Main charger cleaning Cleaning the slit glassOpen the front cover Remove the cap Install the cap Cleaning the chargers Finisher optional MJ-1101 Check staple cartridge Install the staple cartridge onto StaplerClose the front cover of finisher Finisher optional MJ-1030 Install a new staple case into the staple cartridge Check staple cartridge in the Saddle Stitch Unit Saddle Stitch Unit towardPull the handle of the stapler Close the front cover of the finisher Examine stapler Do not touch the stapling area. The stapler could injure you Remove any jammed staples Close the front cover of the finisher Ready Check Stapler Examine stapler in the Saddle Stitch Unit Push the knob 2 to return it to Its original position Install the staple cartridge Check the following 2 items to perform test stapling Ready Check Saddle Stitch StaplerFollow steps 1 to 6 Dle Stitch Unit Hole Punch Unit optional MJ-6101, MJ-6004 Ready Hole Punch Dust BIN is Full Power Failure Time for periodic maintenance Check paper size setting on control panel for drawer N During copying using a drawerTurn the power of the equip- ment OFF Close the drawer and then turn Power on Press the drawer button corresponding to the one mentioned Message on the touch panel Check paper size setting on control panel for drawer N Page Job is resumed Page Press the JOB Status but- ton on the control panel Cannot print this paper size Select the other drawer Cannot print this paper type Set the other paper type Reboot the machine Daily Inspection 374 Simple Troubleshooting 375 Maintenance Daily Inspection Paper jamming occurs frequently Simple TroubleshootingDisplay does not change when buttons or icons are pressed Equipment does not start Image trouble Functions cannot be setImage density is too low Image density is too high Simple Troubleshooting Simple Troubleshooting Image Quality Adjustment Combination Matrix 391 Combination Matrix 1/2 389 Combination Matrix 2/2 390Combination Matrix 1/2 391 Combination Matrix 2/2 392 OPC STUDIO2500c/3500c/3510c Specifications Max sheets or until the memory is full Toshiba’s own chart Black Colour White Continuous copying speed e-STUDIO2500cMedia type Paper size Feeder Full COLOUR, Twin COLOUR, Mono COLOUR, Image Smoothing Paper Feed Pedestal 1 drawer type Specifications of OptionsReversing Automatic Document Feeder Large Capacity Feeder Finisher MJ-1101 Upper TrayLower Tray MJ-1030 with mixed paper loaded Saddle Stitch Finisher MJ-1030Tray loading capacity of Saddle Stitch Finisher MJ-1030 MJ-1030 with mixed paper not loaded Hole Punch Unit MJ-6101 Series Hole Punch Unit MJ-6004 SeriesBridge Unit Packing List Combination Matrix 1/2 Copying Function Combination Matrix Combination Matrix 2/2 Image Quality Adjustment Combination Matrix Image Quality Adjustment Combination Matrix Black Full colour Auto colour Smoothing Image Colour Numerics Index 110, 346 273 237 Page Multifunctional Digital Colour Systems