Simple Troubleshooting | Toshiba e-STUDIO2500c/3500c/3510c manual

11 MAINTENANCE

378 Simple Troubleshooting

Image 380

Toshiba e-STUDIO2500c/3500c/3510c manual Simple Troubleshooting

Contents

Operators Manual for Basic Functions EPA Energy Star MFD For EU only For Germany onlyPage Lineup of Our Manuals Network Administration Guide Printing GuideScanning Guide Filing Guide User Management Guide Precautions in this manual Before Reading This Manual Description of original/paper direction Trademarks Before Reading This Manual Contents 103 104110 125 Continuous feed mode 196 Single feed mode 197 149Monocolour copying 152 Hue 153 Saturation 154 157 202 204Changing Data of User Boxes 206 209 Error Code 290 Replace Toner Bag Symbol 309 Jam Symbols 311Call Service Symbol 333 Confirming Scan Job Status 278 Log List 279 Daily Inspection 374 Simple Troubleshooting 375 STUDIO2500c/3500c/3510c Specifications 380Check staple cartridge 344 354 393 Contents Toshiba Quality is Second to None General Supplies / PartsToner Features of the e-STUDIO2500c/3500c/3510c Features of the e-STUDIO2500c/3500c/3510c An icon General Precautions When installing or moving General Precautions When using the Multifunctional Digital Colour Systems Other points General Precautions Position of Certification label, etc During maintenance or inspection When handling supplies Disclaimer Notice Poration Storage of colour copies Forgery Prevention Function/Storage of Colour CopiesForgery prevention function Preparation 1- Turning Power On/Off Preparation 2- Turning power off ShutdownPreparation 3- Setting Copy Paper Description of Each Component Description of Each Component Main componentsReversing Automatic Document Feeder Optional, MR-3018 Bypass tray Power switch Connector for USB storage deviceNetwork interface connector Paper feed cover optional Platen sheet Original glassTouch panel Control panel Charger cleaner Slit glass cleanerTouch panel contrast adjustment volume Toner bag Configuration of options Bridge Unit KN-3500Large Capacity Feeder KD-1019 Finisher MJ-1101 Wireless LAN Module GN-1041 Bluetooth Module GN-2010Saddle Stitch Finisher MJ-1030 Hole Punch Unit MJ-6101 Antenna GN-3010 Control panel Access button Error lampInterrupt button JOB Status button When fixing the angle of the control panel Hole of the position B Fit the latches of the stopper Touch-buttons Touch panelMessage display Description of Each Component Adjusting the contrast of the touch panel Clearing functions selected Setting letters Enter Preparation 1- Turning Power On/Off Turning power on Department management When department or user management is usedWhen copying is finished User management Preparation 1- Turning Power On/Off Displaying the available number of copies Black Preparation 2- Turning power off Shutdown Turning power off Shutdown Press the User Functions button on the control panel Energy Saving Mode To cancel the energy saving mode Feeder Paper type Paper size Maximum sheet capacity Preparation 3- Setting Copy PaperAcceptable copy paper Handling and storing paper Paper type Toshiba recommendations/Manufacturer ModeRecommended paper Setting copy paper size change Placing paper in the drawerSide guide to unlock it Push the arrow part right side Push the arrow part left side to lock the side guide Place paper in the drawers Preparation 3- Setting Copy Paper 62, press the paper type button Changing the setting of paper size Paper type Purpose Indication Reference Setting the drawer for special usesDrawer for special uses Preparation 3- Setting Copy Paper Clearing the drawer for special uses Placing paper in the Large Capacity Feeder optional Pull out the Large Capacity Feeder carefullyPlace paper in a and B Push the drawer of the Large Capacity Feeder straight into Preparation 3- Setting Copy Paper Setting Originals Making CopiesBypass Copying Proof Copy Setting Originals Acceptable originals Maximum number of sheets for scanning Placing originals on the glass Sheet originals Book-type originals Use types of original 9 and 10 shown below with extra care Continuous feed mode Place the originals straight along the side guides Single feed mode If there are more originals, set them in the same way Setting Originals Making Copies Initial Default settingsInitial Default setting Place the originals Press the Start button Placing an original on the original glass Making Copies Press the Stop button on Stopping the copying operationControl panel during scanning Scanning the next originals during copying Auto job start Cancelling auto job Confirming and cancelling auto jobConfirming auto job and cancelling job in waiting Page Bypass copying Paper size ProcedureBypass Copying Place the originals Paper you have set on the tray is other than plain paper Press the Start button on the control panel Copying on standard size paper other than A3, A4, B4 and B5 Bypass copying on standard size paper Bypass copying on non-standard size paper Place the original on the original glass Using the digital keys Recalling dimensions registered in the memory Registering non-standard size in the memory Proof Copy Change the settings as required Original Mode 134 Copy Density Adjustment 136 Selecting Finishing Modes 110Duplex Copying 125 Paper Selection Paper Selection Automatic Paper Selection APS When automatic paper selection is not selected Manual paper selection Place the originals face up Press the Start button Switching Colour Mode Press the Full COLOUR, Black or Auto Colour button Enlargement and Reduction Copying Automatic Magnification Selection AMS Press the AMS button Place the originals Specifying both original size and copy size separately Enlargement and Reduction Copying One-touch zoom buttons Using the zoom buttons or the one-touch zoom buttonsZoom / buttons Press the Start button Stitch Punch Type of finishing modeSelecting Finishing Modes Name of each part in the Finisher optional Sort/Group copying Press the Sort or Group button Rotate sort mode Press the Rotate Sort button Staple sort mode Maximum number of sheets for stapling Saddle Stitch Finisher MJ-1030/Finisher MJ-1101 Magazine sort & saddle stitch mode booklet mode Image Direction Place paper in the drawers Select the paper size Paper weight Saddle stitch tray loading capacity Available conditions for saddle stitching Hole punch mode optional Press the Hole Punch button Number of punch holes and available paper sizes Number of punch holes Available paper sizes Hole diameter Manual stapling MJ-1101 only Press the Manual-stapling button Release the paper and press the Manual-stapling button Duplex Copying Sided original 1-sided copy default setting at installation Press the 1 2 Duplex button Sided original 2-sided copyPress the simplex/duplex button on the basic menu Press the 2 2 Duplex button Sided original 1-sided copy Book-type original 2-sided copy Select the book copying type Select A4 or B5 copy size Open and place the first pages on the original glass Scanned pages will be copied For setting image shift, see Original Mode Full colourBlack Auto colour Full colour Black Auto colour Copy Density Adjustment Automatic copy density mode Manual copy density mode Copy Density Adjustment 149 Monocolour copying 152 Hue 153 Saturation 154146 Colour Balance Ymck Adjustment Cancelling the colour balance adjustment RGB Adjustment Cancelling RGB adjustmentBalance. Then press the Enter button Button of the colour to obtain the desired colour One-Touch Adjustment Background Adjustment Cancelling the background adjustment Sharpness Twin Colour 2-Colour Copy Twin Colour Selectable Black to button, and then select the desired colour Twin Colour 2-Colour Copy Cancelling colour balance adjustment RED & Black Twin Colour 2-Colour Copy Cancelling colour balance adjustment Monocolour copying Cancelling hue adjustment Hue Cancelling saturation adjustment Saturation 157 163164 166 199 Image Shift button Image ShiftCreating a right or left margin Press the Left or Right button Then press the Enter button Creating a top or bottom margin Press the TOP or Bottom button Press the Enter button Creating a bookbinding margin Press the Enter button Edge Erase Edge Erase button Book Centre Erase Touch panel Yellow guide line near the centre of the original glass Dual Dual 2IN1 / 4IN1 2IN1 / 4IN1 170 2IN1 / 4IN1 Magazine Sort Select the paper typeExample of copying a 12-page document Example of copying with the Saddle Stitch Finisher optional Button Editing Trimming / Masking Editing Press the Start button Press the Mirror button Mirror imageEditing button Negative/Positive reversal Press the NEG/POS button XY Zoom Press the SET button. Then set the reproduction ratio for Y Place paper other than cover paper in the drawers Cover SheetPlace the cover sheet Sheet button Copying starts Sheet Insertion Place the special sheets of paper Press the Copied or Blank button Press the Start button Time Stamp Number Press the Start button JOB Build Place the originals of the 1st job Number of copies on the menu and change if needed After all the originals have finished being scanned, confirm Press the JOB Finish button on the basic menu Image Direction Place paper in the drawers Place the originals Press the Enter button Book Tablet ADF / Sadf Press the ADF button Press the Sadf button Full Image Full Image Deleting Folders or Documents 221 Appendix 223 Storing documents in the shared folder 223 User box FilingPublic box Filing Creating User Boxes Press the BOX Name button, and then enter the box name Key in the password in Retype Password Changing Data of User Boxes Enter the new box name Box settings are updated Deleting User Boxes Box is deleted Storing Documents in e-Filing When the password entry menu is displayed To store the document in the folder Storing Documents in e-Filing Press the Start button Printing Stored Documents Printing the whole document To stop printing a stored document during the operation Select the document to be printedPress the Print button Test printing Key in the number of the first Printing the stored document after changing the settings Set the printing modes as required Deleting Folders or Documents Perform deletion To delete a document in the folder Appendix Storing documents in the shared folder Press the File Name button Select the destination you want to store the data Select the format in which the data are stored Tiff Single Press the Start button Template 228 230243 Recalling Templates 251 Template Template in Useful Template Template using the copying function Button Function *1 Template using the scanning function Button Function *1Template using the e-Filing function Button Function *1 Set every function you want to include in the combination Registering User Groups and TemplatesRegistering a template in the public template group Letter entry menu is displayed Registering User Groups and Templates Registering User Groups and Templates Press the Save button Registering the new user group Press the Name button, and then enter the user group name Press the Enter button Registering a template in the user group Press the Enter button Registering User Groups and Templates Registering User Groups and Templates Press the Save button Changing Data of User Groups and Templates Changing the data of a user group Press the Enter button Data of the user group are changed Changing the data of a template When the user group is selected Changing Data of User Groups and Templates Changing Data of User Groups and Templates Data of the template are changed When recalling a template in a public group Recalling Templates Press the desired template button When recalling a template in a user group Press the Enter button Press the Start button Deleting User Groups or Templates Deleting a user group Delete OK? appears. Press the Delete button Deleting a template When the user group is selected Selected template is deleted Error Code 290 Job Status 262 Confirming Print Job Status 263Confirming Scan Job Status 278 Log List 279 Print Status Display 287 Job Status Confirming Print Job Status Print jobsDisplaying print job list Press the JOB Status but- ton on the control panel Deleting print jobs Delete button Pausing print jobs Releasing print job Moving print jobs Right under the job you selected on the list Press the Proof button Proof print jobsDisplaying proof print job list Press the Release button When you want to change the number of setsContinuing printing after proof printing Deleting proof print jobs Press the Delete button Press the Private button Private print jobsDisplaying private print job list Select the appropriate user name Press the Password button Printing private print jobs Deleting private print jobs Press the Invalid button When using department codesDisplaying invalid queues Keying in correct department code to print Deleting invalid print jobs Then press the Delete button Confirming Scan Job Status Deleting scan job Log List Confirming job history in log list Print log Send log Journal Receive log Scan log Registering into address book from log lists Press the Send or Receive or Scan button on the log menu Press the Entry button First Name or Last NAME, and either of FAX NO. or E Press the Journal button Printing journals send/receive log listPress the Send or Receive button on the log menu Releasing print job errors Print Status DisplayPress the blinking JOB Status button Start button Printing by placing appropriate size of sheets in the drawer Print Status Display Error Code Fax / Internet Fax Error code Problem What to do Error code Problem What to do 1CC1 Power failure 3F20, 3F30 Tact your service representative 3F40 Scan Job Error code Problem What to do Remote Scan Save as File Store to e-Filing Printer RFC related Error code Problem What to do Blinking Graphic Symbols 300 Replace Toner Cartridge Symbol 302Replace Toner Bag Symbol 309 Jam Symbols 311 Call Service Symbol 333 Blinking Graphic Symbols Drawer Display on the Touch Panel Replace Toner Cartridge Symbol When the black toner runs out Recommendation for original toner Replacing the toner cartridge Inside the front cover. Press Cleaning the slit glassesSlit glass cleaner is placed Remove the cap Install the cap Cleaning the chargers Replace Toner Bag Symbol Open the front cover Pull the toner bag out care- fully Replace Toner Bag Symbol Raise the lever, and then open the upper cover Jam SymbolsMisfeed in the Reversing Automatic Document Feeder optional Raise the guide plate under Transport guide, and thenRemove the original under the guide plate Document Feeder Misfeed in drawer feeding area Open the cover Remove any misfed paper Misfeed in the Large Capacity Feeder optional Close the cover Pull out misfed paper on the bypass tray Misfeed in the Paper Feed Pedestal optionalMisfeed on the bypass tray Misfeed in the automatic duplexing unit Misfeed in the jam releasing cover Misfeed in the fuser unit Jam Symbols Jam Symbols Misfeed in the Bridge Unit optional Close the Bridge unit cover Paper misfeed at the upper tray When installing the Hole Punch Unit optional MJ-6101 Close the cover of the Bridge Unit Close the upper tray Paper misfeed at the lower tray Jam Symbols When installing the Hole Punch Unit optional MJ-6101 Open the front cover of the Hole Punch Unit Raise the Hole Punch Unit, Misfeed in the Saddle Stitch Unit optional Jam Symbols Jam Symbols Call Service Symbol Call Service Symbol Time for periodic maintenance 361 Toner near Empty 337340 Check staple cartridge 344 Reboot the machine 372 371 Toner near Empty Press the User Functions button When this Message Appears Toner near Empty Open the front cover Time for Slit glass and Main charger cleaningCleaning the slit glass Remove the cap Install the cap Cleaning the chargers Check staple cartridge Finisher optional MJ-1101 Close the front cover of finisher Install the staple cartridge ontoStapler Finisher optional MJ-1030 Install a new staple case into the staple cartridge Pull the handle of the stapler Check staple cartridge in the Saddle Stitch UnitSaddle Stitch Unit toward Close the front cover of the finisher Examine stapler Do not touch the stapling area. The stapler could injure you Remove any jammed staples Close the front cover of the finisher Ready Check Stapler Examine stapler in the Saddle Stitch Unit Its original position Push the knob 2 to return it to Install the staple cartridge Ready Check Saddle Stitch Stapler Follow steps 1 to 6Dle Stitch Unit Check the following 2 items to perform test stapling Ready Hole Punch Dust BIN is Full Hole Punch Unit optional MJ-6101, MJ-6004 Power Failure Time for periodic maintenance Turn the power of the equip- ment OFF Check paper size setting on control panel for drawer NDuring copying using a drawer Power on Close the drawer and then turn Message on the touch panel Press the drawer button corresponding to the one mentioned Check paper size setting on control panel for drawer N Page Job is resumed Page Press the JOB Status but- ton on the control panel Cannot print this paper size Select the other drawer Cannot print this paper type Set the other paper type Reboot the machine Maintenance Daily Inspection 374 Simple Troubleshooting 375 Daily Inspection Simple Troubleshooting Display does not change when buttons or icons are pressedEquipment does not start Paper jamming occurs frequently Functions cannot be set Image density is too lowImage density is too high Image trouble Simple Troubleshooting Simple Troubleshooting Combination Matrix 1/2 391 Combination Matrix 2/2 392 Image Quality Adjustment Combination Matrix 391Combination Matrix 1/2 389 Combination Matrix 2/2 390 STUDIO2500c/3500c/3510c Specifications OPC Max sheets or until the memory is full Toshiba’s own chart Continuous copying speed e-STUDIO2500c Media typePaper size Feeder Black Colour White Full COLOUR, Twin COLOUR, Mono COLOUR, Image Smoothing Specifications of Options Reversing Automatic Document FeederLarge Capacity Feeder Paper Feed Pedestal 1 drawer type Lower Tray Finisher MJ-1101Upper Tray Saddle Stitch Finisher MJ-1030 Tray loading capacity of Saddle Stitch Finisher MJ-1030MJ-1030 with mixed paper not loaded MJ-1030 with mixed paper loaded Bridge Unit Hole Punch Unit MJ-6101 SeriesHole Punch Unit MJ-6004 Series Packing List Copying Function Combination Matrix Combination Matrix 1/2 Combination Matrix 2/2 Image Quality Adjustment Combination Matrix Image Quality Adjustment Combination Matrix Black Full colour Auto colour Smoothing Image Colour Index Numerics 110, 346 273 237 Page Multifunctional Digital Colour Systems