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Toshiba GL-1020 manual 193, Troubleshooting a Connection, Discovering the Device

Models: GL-1020

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Note: Another way to interrogate the device is to click Update Now on the Device Status tab of the GL-DocMon window.

TROUBLESHOOTING A CONNECTION

When you activate the Document Monitor, if the printer driver you select is not connected correctly to the controller, a message displays:

GL-DocMon message

Discovering the Device

1Click Yes to locate the controller.

The Document Monitor displays the advanced Discovery dialog box.

2Click Start Discovery to begin the process.

The Document Monitor locates all the controllers in your network.

Discovery dialog box in the process of discovering controllers

Clicking Stop Discovery stops the process.

GL-1020 Operator’s Guide (Basic)

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Toshiba GL-1020 manual 193, Troubleshooting a Connection, Discovering the Device

Contents

GL-1020 Operator’s Guide Basic Grant of License END User Software License AgreementCopyright Table of Contents Installing Client Software Printing Creating and Using Department Codes Monitoring Jobs Topaccess END User Mode Basic Troubleshooting Preface Introduction Contents of the e-STUDIO GL-1020 Client CD-ROMSTUDIO550-810 Electronic Document Processing System Who Should Read This Guide? Intended AudienceScope Styles and Conventions Using this GuideManual Organization Ndps Terms and ConceptsSnmp GL-1020 Operator’s Guide Basic Supplemental References GL-1020 Operator’s Guide Basic Overview Features and Functions Software Components Operating System and Networking Requirements System RequirementsSupported Browsers Email RequirementTopAccess Help Using Online HelpPrinter Driver Online Help GL-DocMon Online HelpHow to Find a Help Topic How Do I Enable/DisableGL-DocMon? Frequently Asked QuestionsHow Do I Reboot the GL-1020? How Do I Run GL-DocMon?Main Print menu opens How Do I Shut Down the GL-1020? Sample shutdown confirmation Installing Client Software Considerations and Limitations Installing Windows SoftwarePrerequisites Client Setup Uninstalling Client Software Adding Printers in a Windows environment Installing GL-1020 Windows Printer DriversEnabling LPR/LPD Printing Enabling IPP Printing Installing Macintosh PPD FilesGL-1020 Operator’s Guide Basic Running the GL-1020 Client Software Setup Program Installing from the CD-ROMPreparation Installation Options Verifying Installation Finishing the InstallationRemoving Client Software Adding Printers in a Windows Operating System Installing GL-1020 Printer DriversDownload drivers from the GL-1020 Controller For the Windows NT operating system, click Network Install drivers from disk or a network location From the Start menu, choose SettingsPrinters For the Windows NT operating system, select Sample Install From Disk dialog box Adding a Novell queue-based printer Install drivers from TopAccess Sample TopAccess Install Software window Configuring Microsoft Printer Ports Properties dialog box appears Port GL-1020 Operator’s Guide Basic Adding an LPR Port Enabling LPR/LPD PrintingProperties dialog box appears Click Other and select the LPR Port option and click OK Enter the IP Address of the LPR-compatible print server Properties dialog box appears Click New Port Port Settings dialog box, under Protocol, click LPR or Click Close to return to the Properties window Ports tab GL-1020 Operator’s Guide Basic Enabling IPP Printing Configuring an IPP PortWhen asked to select between a local and network printer Click Next Wizard displays Copy the Toshiba PPD file to the Client Workstation Enabling Macintosh LPR Printing Macintosh Internet Printer dialog box opens Enabling Macintosh AppleTalk Printing AppleTalk Options Setup Completing Printer Setup for MAC OS LPD Printing on Select the Zone where the GL-1020 is located GL-1020 Operator’s Guide Basic Installing Fonts GL-1020 Operator’s Guide Basic Accessing Device Properties Configuring and Retrieving Printer OptionsDevice Configuration Examples Screen you see depends on the driver you’re using Options Tab ControlsOptions Section Device Tab Postscript Font Properties GL-1020 Operator’s Guide Basic Printing GL-1020 Operator’s Guide Basic Introducing Print Properties Setting Print PropertiesPrinter Versus Document Print Properties Application Properties Take PrecedenceAbout Print Profiles Restoring Default Property SettingsPrinting From Applications For Windows Operating Systems HOW to PrintPrinting from a Macintosh Application Printing from Unix Applications Normal Printing Basic Printing OptionsPrinting Single-Sided Documents Printing in Standard ModePrinting Double-Sided Documents Printing Double-Sided Documents on the Macintosh Printing double-sided documents in Unix Taking the Controller Offline Controlling GL-1020 OperationPrinting Test Pages 100 Rebooting the Controller101 Shutting Down the Controller 102Monitoring the Print Queue 103About Print Queues Managing Scheduled Jobs 104Managing Private Print Jobs 105106 Managing Proof Print Jobs 107108 Managing TopAccessComposer Jobs109 110 111 Creating and Using Department CodesEnabling Department Codes Creating the Master Department Code112 Department Code Feature is DisabledCreating Additional Department Codes Displaying Print and Copy TotalsBoth Department Code and Enforcement are Enabled Only the Department Code Feature is Enabled113 114 Setup Properties Accessing Document Properties from an Application115 Document Properties in the Windows Operating System116 117 118 Stapling Option Available Hole Punch Positions 119Document Paper Properties 120Paper size Measurements 121122 Layout Properties 123124 PCL6 Quality 125PCL6 Quality Properties 126PostScript Quality Properties 127128 129 Using Extended Print FunctionalityScheduling Print Jobs on a PC Scheduling Print Jobs on the Macintosh 130Confidential Printing on a PC Private Print Jobs 131 Printing Confidential Documents Private Print Jobs in Unix 132Printing a Proof Copy on a PC Printing a Proof Copy on the Macintosh 133Printing a Proof Copy in Unix 134 Using Image OverlaysPrinting to a File on the Controller 135136 137 Setting the Paper Size, Type and SourceLayout and Finishing Options Manipulating Images on the Macintosh 138Interleaving Sheets Inserting Sheets on a PC 139Stapling and Hole Punching without Printing 140Inserting sheets on the Macintosh 141 Using Tabbed Paper142 143 Printing Multiple Pages per Sheet on a PC 144145 Printing Multiple Pages Per Sheet on the Macintosh 146Printing Booklets 147 Printing Covers on a PC 148Printing Covers on the Macintosh 149150 151 Setting Finishing Options on the Macintosh152 153 Using WatermarksDocument Appearance 154 Adjusting the Print QualityManaging Fonts on the PC 155156 157 Using Print ProfilesManaging Fonts on the Macintosh Creating Print ProfilesApplying Print Profiles 158Managing Fonts 159160 Setting Postscript Driver PropertiesPrinting AN EPS File Zooming Images161 Using Adsc Using Postscript PASS-THROUGH162 Choosing a Postscript Output ProtocolManipulating Images on a PC 163Releasing Print Jobs 164Releasing Private Print Jobs Releasing Proof Print jobs165 Releasing TopAccessComposer Jobs166 167 168 Monitoring Jobs169 Customizing Document Monitoring 170Startup TAB 171Notification TAB Refresh Rates TAB 172Document Notification 173Discovery TAB 174 Setting UP Event Notification Setting the Startup Option175 176 Setting the Refresh RateFinding the Printers Address 177178 Using the Document Monitor MenuRunning the Document Monitor Starting GL-DocMon179 Access Using the Printers MenuEnabling and Disabling Document Monitoring Document Monitor Menu 180Device Status Window 181Menu Bar Options Document Monitoring Tabs 182Printer Information 183Device Status BAR 184 Queue Reference 185Menus Job status information 186Checking Device Status 187Checking JOB Status 188Deleting Current Print Jobs Releasing Proof Print Documents 189Event Notification 190191 Interpreting Device MESSAGES, WARNINGS, and ErrorsLocating a Device 192193 Troubleshooting a ConnectionDiscovering the Device 194 Searching for Specific Devices 195Searching by Protocol 196 Topaccess END User Mode197 Topaccess OverviewUsing the GL-DocMon Link Opening TopaccessTopAccess Home 198199 200 201 Finding and Connecting to Devices202 Managing Print Jobs 203Viewing Print Jobs 204 Deleting Jobs from the Queue 205Changing Proof Print Job Copy Counters 206 Print Job AdministrationReleasing Proof and Scheduled Jobs Managing Scan Jobs 207Viewing Current Scan Jobs 208 Scan AdministrationViewing the Scan Jobs Log Viewing the Scan Message LogManaging Counters 209Viewing Job Statistics 210 Resetting Department and JOB CountersExporting Counters 211 Resetting Scan Counters212 Basic Troubleshooting213 GL-DOCMON Error ConditionsGL-DocMon Status The GL-1020 is not responding 214 Cannot View Job in GL-DocMon Print Queue 215GL-DOCMON Error Messages Cannot Interpret GL-DocMon Messages/Warnings ErrorsDocument is unserviceable 216Printer is offline 217Cassette is out of paper Printer door is open218 Glossary of TermsSee Stack Feed Bypass 219DIN 220Http 221IPX 222MFP 223NFS 224PDL 225RIP 226TCP/IP 227228 Index229 Job 230231 232 Scan 233234