Toshiba TECRA A2 manual Hard disk drive, CD-ROM drive

Troubleshooting

Hard disk drive

Problem	Procedure
Computer does not	Check if a floppy disk is in the floppy disk drive. If
boot from hard disk	a floppy disk is inserted, remove it and reboot.
drive
	There may be a problem with your operating
	system files. Refer to your OS documentation.
Slow performance	Your files may be fragmented. Run SCANDISK
	and defragmenter to check the condition of your
	files and disk. Refer to your OS documentation or
	online HELP for information on running
	SCANDISK and the defragmenter.
	As a last resort, reformat the hard disk. Then,
	reload the operating system and other files.
	If problems persist, contact your dealer.

CD-ROM drive

For more information, refer to Chapter 4, Operating Basics

ProblemProcedure

You cannot access a CD/ DVD in the drive

Make sure the drive’s drawer is securely closed. Press gently until it clicks into place.

Open the drawer and make sure the CD is properly seated. It should lie flat with the label facing up.

A foreign object in the drawer could block laser light from reading the CD. Make sure there is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4 for details on cleaning.

9-8 User’s Manual