Toshiba TECRA A2 manual Toshiba support, Printer, Before you call

Troubleshooting

Printer

Refer also to the Parallel printer sections in Chapter 8, Optional Devices, and to the troubleshooting and other relevant sections in your printer and software documentation.

Problem	Procedure
Printer does not turn	Check that the printer is connected to an electric
on.	outlet. Make sure the outlet is supplying power by
	plugging in an appliance.
Computer/printer do	Make sure the printer is turned on and is online
not communicate	(ready to use).
	Inspect the cable connecting the printer to the
	computer for damage. Make sure it is securely
	connected.
	A parallel printer connects to the parallel port.
	Make sure the port is configured correctly. Refer
	to Chapter 7, HW Setup and Passwords.
	Make sure your software is configured to
	recognize the printer. Check your printer and
	software documentation.
Printer error	Check your printer documentation.
	If problems persist, contact your dealer.

TOSHIBA support

If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance.

Before you call

Some problems you experience may be related to software or the operating system, it is important to investigate other sources of assistance first. Before contacting TOSHIBA, try the following:

■Review troubleshooting sections in the documentation for software and peripheral devices.

■If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions. Call the software company’s technical support for assistance.

■Consult the dealer you purchased your computer and/or software from. They are your best sources for current information and support.

9-22 User’s Manual