Troubleshooting

 

 

 

 

 

 

 

Problem

Procedure

 

 

 

 

Some CDs run correctly,

The software or hardware configuration may

 

but others do not

be causing a problem. Make sure the

 

 

hardware configuration matches your

 

 

software’s needs. Check the CD’s

 

 

documentation.

 

 

 

 

 

Check the type of CD you are using. The

 

 

drive supports:

 

 

CD-ROM: CD-DA, CD-Text, Photo CD

 

 

(single/multi-session), CD-

 

 

ROM Mode 1, Mode 2, CD-

 

 

ROM XA Mode 2 (Form1,

 

 

Form2), Enhanced CD (CD-

 

 

EXTRA), CD-G (Audio CD

 

 

only), Addressing Method 2

 

 

If problems persist, contact your dealer.

 

 

 

DVD-ROM drive

For more information, refer to Chapter 4, Operating Basics

Problem

Procedure

You cannot access a CD/

Make sure the drive’s drawer is securely

DVD in the drive

closed. Press gently until it clicks into place.

 

 

 

Open the drawer and make sure the CD/

 

DVD is properly seated. It should lie flat with

 

the label facing up.

 

 

 

A foreign object in the drawer could block

 

laser light from reading the CD/DVD. Make

 

sure there is no obstruction. Remove any

 

foreign object.

 

 

 

Check whether the CD/DVD is dirty. If it is,

 

wipe it with a clean cloth dipped in water or

 

a neutral cleaner. Refer to the Media care

 

section in Chapter 4 for details on cleaning.

 

 

Some CD/DVDs run

The software or hardware configuration may

correctly, but others do not

be causing a problem. Make sure the

 

hardware configuration matches your

 

software’s needs. Check the CD/DVD’s

 

documentation.

 

 

User’s Manual

9-9

Page 159
Image 159
Toshiba TECRA A2 manual Some CDs run correctly