XL-12000S
MANAGED,HIGH-SPEED NETWORK MODEM USER GUIDE
11.0 TECHNICAL ASSISTANCE AND CUSTOMER SUPPORT TUT SYSTEMS 57
11.0 Technical Assistance and Customer Support
Maintenance and Repair
Tut Systems offers a comprehensive range of customer support
services, including technical assistance, installation, and maintenance
agreements. For further information and pricing on Tut’s service
products, contact your sales representative.
7 X 24 coverage with advance replacement, on-site, or remote
technical support are all available through the Premier Maintenance
Contract program. Extended Warranty options are also available.
See your sales representative for details.
Further product information is available at www.tutsys.com.
Technical Support
Application notes and answers to the most common functionality,
installation, and configuration questions can be found on our web
site (www.tutsys.com) in the Service & Support section. If you are
unable to resolve any question or believe you have defective equip-
ment, contact Tut Systems Monday - Friday 5:00am to 8:00pm
(Pacific Time) at (800) 998-4888. If you do not have access to
800 service, please call (925) 682-6510, press “0” and ask for
Technical Support.
Equipment Return and Repair
If you are unable to correct a problem or are instructed by Technical
Support to return the unit for further testing or repair, you will be
provided with directions on how to return equipment. Do not return
products to Tut Systems without first obtaining a return authorization
number.
Steps prior to shipping equipment:
• Contact the Technical Support department and request an
RMA number (return merchandise authorization).
• Write the RMAnumber on outside of shipping box.
• Units without proper return authorization will be returned to sender.
Return all equipment to:
Tut Systems, Inc., 2495 Estand Way, Pleasant Hill, CA94523
(925) 682-6510 • (925) 682-2170 fax