Call Pick-Up, Call Transfer | Vertical Communications 8012S instruction

iPrimo Speakerphone Station User’s Guide

Call Pick-Up

Answering a call at one telephone when it is ringing at another telephone.

Call Transfer

Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party.

Caller ID

Allows station users to view the originating line number of incoming calls before they are answered.

Camp On

Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system; also allows users to send a tone to busy telephone to notify the station that a call is waiting.

Central Message Desk

A station that has been assigned to control message waiting lights and deliver messages to other stations in the system.

Class Of Service (COS) Programming

Customized programming of your system by the installer that establishes the basic operating parameters of the system and indi- vidual stations.

D

Departmental Station Operation

The operation of stations that are organized into departments.

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Vertical Communications 8012S manual Call Pick-Up, Call Transfer, Caller ID, Camp On, Central Message Desk

Contents

Station User’s Guide IPrimo SpeakerphonePage IPrimo Speakerphone Station User’s Guide Introduction About this Book System to System Network Index This page intentionally left blank Table of Contents Making Calls Nonverbal Messaging Headset Jack Welcome Getting Started Positioning Your Speakerphone Setting Up Your Speakerphone Adjusting the Pedestal To Adjust the Pedestal Setting Display Contrast Using Your Speakerphone To Select One Of The Ring Tones, Proceed As Follows Setting a Personal Ringing Tone To Set The Speaker And Handset Loudness Levels Setting Volume LevelsTo Set The Ringer Loudness Level To Dial An Outside Number Manually When You Hear Outside Ringing Long BurstsWhen You Hear Intercom Ringing Two Short Bursts Answering and Making Calls Understanding the Basic Functions Intercom Button Intercom Your Speakerphone’s ButtonsHold Button Hold Interactive Buttons located below alphanumeric display Transfer/Conference Button TRNS/CONF Shift Button ShiftSpeaker Button Speaker Tap Button TAP 8900-IP Large Screen Display Speakerphone Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display Lights Hold Button Next to a fixed feature or programmable feature buttonMute Button Intercom Button Idle Display Understanding The Large Screen Display Answering Outside Calls Answering Calls Selecting Hold, Transfer, or Conference Using Call Handling Buttons Answering Intercom Calls When you hear an intercom tone followed by a caller’s voice If your telephone rings When you hear loud ringing anywhere in the systemAnswering Night-Transferred Calls Holding Calls To place a call on exclusive hold, -PressHOLD twice To place a call on holdTo retrieve a held call If a held line is recalling, choose one of the following Handling Hold RecallsTo retrieve exclusive hold To retrieve a held call at another station Using Directed Call HoldTo place a call on directed station hold To scan your held calls and retrieve a specific one Selecting Specific Held Calls To answer a call that is ringing within your group Call PickupGroup Call Pickup Directed Call Pickup To monitor another telephone Pickup for Monitored Stations Press Servicing a Monitored Station To respond to a Sohva verbally Receiving Sohva AnnouncementsHandling AN Incoming Sohva IPrimo Speakerphone Station User’s Guide To block unblock all voice-announced calls Voice Announce Blocking Incoming Sohva Sohva Responses Sohva Caller ID Automatic Number Identification Answering Calls Making Outside Calls Making Calls To dial an outside number using your prime line To tone call automatically Making Intercom CallsTo manually cause the other telephone to ring tone calling To voice announce automatically Automatic DialingTo voice announce manually To speed dial a system speed dial number RedialingRedial LAST-DIALED Number To speed dial a personal speed dial number To redial the saved number Redial Programming Storing NumbersTo store a number while you are on a call if available To camp on at any busy station When you hear five short tone burstsCamping On Busy Station, Automatic Callback Clearing Camp-On To camp on at a station with a Do Not Disturb condition set Idle STATION, Automatic Callback To cancel the camp-on conditionAdvanced Camping On Options Busy STATION, Wait for AN Answer Call Waiting To activate call waiting when you hear a busy signalTo cancel call waiting IPrimo Speakerphone Station User’s Guide Sending Subdued Off-Hook Voice Announcements Make a Sohva announcement using the Sohva button as follows To Queue for a line group To cancel line queuing or line group queuingWaiting for a Line Queuing Establishing a Conference Conferencing Press TRNS/CONF To forward your calls Call ForwardingForwarding a Call To drop a party out of a conference call Select Call Forwarding To identify the station to receive diverted calls To cancel call forwardingDiverting ALL Calls to Another Station To activate Cfos with your LCD speakerphone Call Forward Outside System CfosTo divert calls to the designated station Selecting Cfos Selecting Line 10 Deactivate Cfos To join an active Cfos call from the CFOS-enabled station Handling Park Recalls To park a call using a programmed Park buttonCall Parking Parking a Call To answer a park recall To re-park a park recall and restart the park timerCall Transferring Screened Call Transfers IPrimo Speakerphone Station User’s Guide Unscreened Call Transfers To transfer an unscreened call to another system telephone To make a hot transfer to another telephone in the system Other Call Transferring OptionsHOT Transfer Quick Transfer To turn on a message from your telephone LCD Message Delivery Nonverbal Messaging Character Dialing Code Nonverbal Messaging Select MSG to leave a message Message Waiting Light and Messaging Receiving a Message To receive a message at an alerted station Response Message Delivery This page intentionally left blank To store an intercom number as a DSS number DSS Numbers Programming Choosing a Button Speed Dial Numbers Select Edit Selecting Line or Intercom Dialing a Speed Number To store a system feature access code Feature Access Codes To clear a feature button assignment IPrimo Speakerphone Station User’s Guide LCD Feature Buttons IPrimo Speakerphone Station User’s Guide Programming To create a feature access button Programming Feature Access Buttons To set a reminder alert at your telephone Reminder Alert Select Reminder Alert Respond to an Alert Select Response Message Response Message Button This page intentionally left blank To turn the music on Background Music To turn the music off If your system has line groups, access them as followsLine Groups Do Not Disturb Condition To enable DND, proceed as followsTo disable the DND condition Select Programming Select Do Not Disturb Initiating Auto Redial Automatic Redial Other Advanced Features To page a called party after receiving a ring-no answer Wireless Paging System Initiating a Tracking To page a called party without first calling them If you receive a parked call message on your pager unit To retrieve a call that you parked using the paging optionTo enable or disable a pager unit at your station Headset Jack Connectors on Bottom of Telephone To disable headset mode To enable headset mode To enter account code on an outgoing call Account CodesTo enter account code on an incoming call To use Dial By Name Dial By Name GHI Setting Current Volume Level Volume Control 100 Comdial October To speak to the distant party Muting Your SpeakerphoneTo mute your station To button query your telephone Programmed Button DisplayButton Functions Display Button Query Busy DSS/BLF Button Inquiry To send a paging announcement PagingTo identify the station that occupies a busy line To identify the line that a busy station occupies To reply to a Meet-Me To view the call log Viewing The Call Log 106 Comdial October Appendix a Feature Access Codes Intercom + * + Intercom + *3 Intercom + #3 Intercom + **6 Appendix B Display Abbreviations Callbk DSS/BLF Light Pers Ring Take MSG 118 Comdial October Attendant Account CodeAll-Call Paging Assist Button Button Query Automatic Route Selection ARSAutomatic Station Relocation Block Programming Caller ID Class Of Service COS ProgrammingCall Pick-Up Call Transfer Direct Inward Station Dialing Disd or did Direct Inward System Access DisaDial By Name Digital Voice Announcing DVA Tie Lines HookswitchDXP, DXP Plus, FXS and FXT Dynamic Line Button Last Number Redialing Industry Standard Telephone ISTIntercom Keypad Night Transfer Meet-Me AnswerMessaging Mute Programmable Buttons Pulse/Tone SwitchingPrime Line Privacy Screened Call Transfer Service ObservingSystem Alarm Reporting Saved Number Redialing Tone Call System Speed DialTAP Flash/Recall Toll Restriction Zone Paging Voice Announce Blocking VAB 130 Comdial October Full-Duplex Speakerphone Guidelines Appendix D Speakerphone Characteristics 132 Comdial October Half-Duplex Speakerphone Guidelines 134 Comdial October Remote Appendix E Feature Networking Support ANI RNA Cfos Dnis 140 Comdial October Both None Local Station Node Contrast Only 142 Comdial October October Comdial 143 Slps Tafas VVP Index Index-2 Comdial Jun, ‘02 Jun ‘02 Comdial Index-3 Index-4 Comdial Jun, ‘02 Page GCA70-377.03 September