Using Directed Call Hold | Vertical Communications 8012S instruction

iPrimo Speakerphone Station User’s Guide

2.4.2 USING DIRECTED CALL HOLD

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another telephone.

•To place a call on directed station hold,

1.Answer the call.

2.Press INTERCOM or TRNS/CONF if intercom call.

3.Dial *90.

4.Dial the extension number of the station to receive the held call.

5.Hang up.

•To retrieve a held call at another station,

1.Press INTERCOM.

2.Dial #90.

3.Dial the extension number of the station where the call is currently on hold.

4.Press TAP to answer call.

October, 02

Comdial

21

Image 31

Vertical Communications 8012S manual Using Directed Call Hold, To place a call on directed station hold

Contents

Station User’s Guide IPrimo SpeakerphonePage IPrimo Speakerphone Station User’s Guide Introduction About this Book System to System Network Index This page intentionally left blank Table of Contents Making Calls Nonverbal Messaging Headset Jack Welcome Getting Started Positioning Your Speakerphone Setting Up Your Speakerphone Adjusting the Pedestal To Adjust the Pedestal Setting Display Contrast Using Your Speakerphone To Select One Of The Ring Tones, Proceed As Follows Setting a Personal Ringing Tone To Set The Ringer Loudness Level Setting Volume LevelsTo Set The Speaker And Handset Loudness Levels To Dial An Outside Number Manually When You Hear Outside Ringing Long BurstsWhen You Hear Intercom Ringing Two Short Bursts Answering and Making Calls Understanding the Basic Functions Intercom Button Intercom Your Speakerphone’s ButtonsHold Button Hold Interactive Buttons located below alphanumeric display Transfer/Conference Button TRNS/CONF Shift Button ShiftSpeaker Button Speaker Tap Button TAP 8900-IP Large Screen Display Speakerphone Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display Lights Hold Button Next to a fixed feature or programmable feature buttonMute Button Intercom Button Idle Display Understanding The Large Screen Display Answering Outside Calls Answering Calls Selecting Hold, Transfer, or Conference Using Call Handling Buttons Answering Intercom Calls When you hear an intercom tone followed by a caller’s voice If your telephone rings When you hear loud ringing anywhere in the systemAnswering Night-Transferred Calls Holding Calls To retrieve a held call To place a call on holdTo place a call on exclusive hold, -PressHOLD twice To retrieve exclusive hold Handling Hold RecallsIf a held line is recalling, choose one of the following To place a call on directed station hold Using Directed Call HoldTo retrieve a held call at another station To scan your held calls and retrieve a specific one Selecting Specific Held Calls To answer a call that is ringing within your group Call PickupGroup Call Pickup Directed Call Pickup To monitor another telephone Pickup for Monitored Stations Press Servicing a Monitored Station Handling AN Incoming Sohva Receiving Sohva AnnouncementsTo respond to a Sohva verbally IPrimo Speakerphone Station User’s Guide To block unblock all voice-announced calls Voice Announce Blocking Incoming Sohva Sohva Responses Sohva Caller ID Automatic Number Identification Answering Calls Making Outside Calls Making Calls To dial an outside number using your prime line To manually cause the other telephone to ring tone calling Making Intercom CallsTo tone call automatically To voice announce manually Automatic DialingTo voice announce automatically To speed dial a system speed dial number RedialingRedial LAST-DIALED Number To speed dial a personal speed dial number To store a number while you are on a call if available Redial Programming Storing NumbersTo redial the saved number Camping On Busy Station, Automatic Callback When you hear five short tone burstsTo camp on at any busy station Clearing Camp-On To camp on at a station with a Do Not Disturb condition set Advanced Camping On Options To cancel the camp-on conditionIdle STATION, Automatic Callback To cancel call waiting To activate call waiting when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting IPrimo Speakerphone Station User’s Guide Sending Subdued Off-Hook Voice Announcements Make a Sohva announcement using the Sohva button as follows Waiting for a Line Queuing To cancel line queuing or line group queuingTo Queue for a line group Establishing a Conference Conferencing Press TRNS/CONF To forward your calls Call ForwardingForwarding a Call To drop a party out of a conference call Select Call Forwarding Diverting ALL Calls to Another Station To cancel call forwardingTo identify the station to receive diverted calls To divert calls to the designated station Call Forward Outside System CfosTo activate Cfos with your LCD speakerphone Selecting Cfos Selecting Line 10 Deactivate Cfos To join an active Cfos call from the CFOS-enabled station Handling Park Recalls To park a call using a programmed Park buttonCall Parking Parking a Call To answer a park recall To re-park a park recall and restart the park timerCall Transferring Screened Call Transfers IPrimo Speakerphone Station User’s Guide Unscreened Call Transfers To transfer an unscreened call to another system telephone To make a hot transfer to another telephone in the system Other Call Transferring OptionsHOT Transfer Quick Transfer To turn on a message from your telephone LCD Message Delivery Nonverbal Messaging Character Dialing Code Nonverbal Messaging Select MSG to leave a message Message Waiting Light and Messaging Receiving a Message To receive a message at an alerted station Response Message Delivery This page intentionally left blank To store an intercom number as a DSS number DSS Numbers Programming Choosing a Button Speed Dial Numbers Select Edit Selecting Line or Intercom Dialing a Speed Number To store a system feature access code Feature Access Codes To clear a feature button assignment IPrimo Speakerphone Station User’s Guide LCD Feature Buttons IPrimo Speakerphone Station User’s Guide Programming To create a feature access button Programming Feature Access Buttons To set a reminder alert at your telephone Reminder Alert Select Reminder Alert Respond to an Alert Select Response Message Response Message Button This page intentionally left blank To turn the music on Background Music Line Groups If your system has line groups, access them as followsTo turn the music off To disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Select Programming Select Do Not Disturb Initiating Auto Redial Automatic Redial Other Advanced Features To page a called party after receiving a ring-no answer Wireless Paging System Initiating a Tracking To page a called party without first calling them To enable or disable a pager unit at your station To retrieve a call that you parked using the paging optionIf you receive a parked call message on your pager unit Headset Jack Connectors on Bottom of Telephone To disable headset mode To enable headset mode To enter account code on an incoming call Account CodesTo enter account code on an outgoing call To use Dial By Name Dial By Name GHI Setting Current Volume Level Volume Control 100 Comdial October To mute your station Muting Your SpeakerphoneTo speak to the distant party To button query your telephone Programmed Button DisplayButton Functions Display Button Query Busy DSS/BLF Button Inquiry To send a paging announcement PagingTo identify the station that occupies a busy line To identify the line that a busy station occupies To reply to a Meet-Me To view the call log Viewing The Call Log 106 Comdial October Appendix a Feature Access Codes Intercom + * + Intercom + *3 Intercom + #3 Intercom + **6 Appendix B Display Abbreviations Callbk DSS/BLF Light Pers Ring Take MSG 118 Comdial October Attendant Account CodeAll-Call Paging Assist Button Button Query Automatic Route Selection ARSAutomatic Station Relocation Block Programming Caller ID Class Of Service COS ProgrammingCall Pick-Up Call Transfer Direct Inward Station Dialing Disd or did Direct Inward System Access DisaDial By Name Digital Voice Announcing DVA Tie Lines HookswitchDXP, DXP Plus, FXS and FXT Dynamic Line Button Last Number Redialing Industry Standard Telephone ISTIntercom Keypad Night Transfer Meet-Me AnswerMessaging Mute Programmable Buttons Pulse/Tone SwitchingPrime Line Privacy Screened Call Transfer Service ObservingSystem Alarm Reporting Saved Number Redialing Tone Call System Speed DialTAP Flash/Recall Toll Restriction Zone Paging Voice Announce Blocking VAB 130 Comdial October Full-Duplex Speakerphone Guidelines Appendix D Speakerphone Characteristics 132 Comdial October Half-Duplex Speakerphone Guidelines 134 Comdial October Remote Appendix E Feature Networking Support ANI RNA Cfos Dnis 140 Comdial October Both None Local Station Node Contrast Only 142 Comdial October October Comdial 143 Slps Tafas VVP Index Index-2 Comdial Jun, ‘02 Jun ‘02 Comdial Index-3 Index-4 Comdial Jun, ‘02 Page GCA70-377.03 September