Call Transferring | Vertical Communications 8012S guide

Advanced Call Handling

• To answer a park recall,

—Select Answer. The call will then connect to your station.

• To place a park recall on hold at your station,

—Select Hold. After the call remains on hold for a period of time, it rings back to your telephone as a hold recall.

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PARK HOLD ANS

Figure 4-11 A Park Recall

•To re-park a park recall and restart the park timer,

1.Answer/Retrieve the call.

2.Select Park (the system places the call back in its original park orbit where it remains until it is answered or recalls again.

4.5 Call Transferring

4.5.1 SCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

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October, 02

Image 64

Vertical Communications 8012S manual Call Transferring, Screened Call Transfers, To answer a park recall

Contents

IPrimo Speakerphone Station User’s GuidePage IPrimo Speakerphone Station User’s Guide About this Book Introduction Index System to System Network This page intentionally left blank Table of Contents Making Calls Nonverbal Messaging Headset Jack Getting Started Welcome Setting Up Your Speakerphone Positioning Your Speakerphone To Adjust the Pedestal Adjusting the Pedestal Using Your Speakerphone Setting Display Contrast Setting a Personal Ringing Tone To Select One Of The Ring Tones, Proceed As Follows To Set The Ringer Loudness Level Setting Volume LevelsTo Set The Speaker And Handset Loudness Levels When You Hear Outside Ringing Long Bursts When You Hear Intercom Ringing Two Short BurstsAnswering and Making Calls To Dial An Outside Number Manually Understanding the Basic Functions Your Speakerphone’s Buttons Hold Button HoldInteractive Buttons located below alphanumeric display Intercom Button Intercom Shift Button Shift Speaker Button SpeakerTap Button TAP Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down 8900-IP Large Screen Display Speakerphone Your Speakerphone’s Display Lights Next to a line button Next to a fixed feature or programmable feature button Mute ButtonIntercom Button Hold Button Understanding The Large Screen Display Idle Display Answering Calls Answering Outside Calls Using Call Handling Buttons Selecting Hold, Transfer, or Conference When you hear an intercom tone followed by a caller’s voice Answering Intercom Calls When you hear loud ringing anywhere in the system Answering Night-Transferred CallsHolding Calls If your telephone rings To retrieve a held call To place a call on holdTo place a call on exclusive hold, -PressHOLD twice To retrieve exclusive hold Handling Hold RecallsIf a held line is recalling, choose one of the following To place a call on directed station hold Using Directed Call HoldTo retrieve a held call at another station Selecting Specific Held Calls To scan your held calls and retrieve a specific one Call Pickup Group Call PickupDirected Call Pickup To answer a call that is ringing within your group Pickup for Monitored Stations To monitor another telephone Servicing a Monitored Station Press Handling AN Incoming Sohva Receiving Sohva AnnouncementsTo respond to a Sohva verbally IPrimo Speakerphone Station User’s Guide Voice Announce Blocking To block unblock all voice-announced calls Caller ID Automatic Number Identification Incoming Sohva Sohva Responses Sohva Answering Calls Making Calls Making Outside Calls To dial an outside number using your prime line To manually cause the other telephone to ring tone calling Making Intercom CallsTo tone call automatically To voice announce manually Automatic DialingTo voice announce automatically Redialing Redial LAST-DIALED NumberTo speed dial a personal speed dial number To speed dial a system speed dial number To store a number while you are on a call if available Redial Programming Storing NumbersTo redial the saved number Camping On Busy Station, Automatic Callback When you hear five short tone burstsTo camp on at any busy station To camp on at a station with a Do Not Disturb condition set Clearing Camp-On Advanced Camping On Options To cancel the camp-on conditionIdle STATION, Automatic Callback To cancel call waiting To activate call waiting when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting IPrimo Speakerphone Station User’s Guide Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements Waiting for a Line Queuing To cancel line queuing or line group queuingTo Queue for a line group Conferencing Establishing a Conference Press TRNS/CONF Call Forwarding Forwarding a CallTo drop a party out of a conference call To forward your calls Select Call Forwarding Diverting ALL Calls to Another Station To cancel call forwardingTo identify the station to receive diverted calls To divert calls to the designated station Call Forward Outside System CfosTo activate Cfos with your LCD speakerphone Selecting Cfos Selecting Line To join an active Cfos call from the CFOS-enabled station 10 Deactivate Cfos To park a call using a programmed Park button Call ParkingParking a Call Handling Park Recalls To re-park a park recall and restart the park timer Call TransferringScreened Call Transfers To answer a park recall IPrimo Speakerphone Station User’s Guide Unscreened Call Transfers To transfer an unscreened call to another system telephone Other Call Transferring Options HOT TransferQuick Transfer To make a hot transfer to another telephone in the system LCD Message Delivery To turn on a message from your telephone Nonverbal Messaging Character Dialing Code Nonverbal Messaging Message Waiting Light and Messaging Select MSG to leave a message To receive a message at an alerted station Receiving a Message Response Message Delivery This page intentionally left blank DSS Numbers To store an intercom number as a DSS number Programming Speed Dial Numbers Choosing a Button Select Edit Selecting Line or Intercom Dialing a Speed Number Feature Access Codes To store a system feature access code To clear a feature button assignment IPrimo Speakerphone Station User’s Guide LCD Feature Buttons IPrimo Speakerphone Station User’s Guide Programming Programming Feature Access Buttons To create a feature access button Reminder Alert To set a reminder alert at your telephone Select Reminder Alert Respond to an Alert Response Message Button Select Response Message This page intentionally left blank Background Music To turn the music on Line Groups If your system has line groups, access them as followsTo turn the music off To disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Select Programming Select Do Not Disturb Automatic Redial Initiating Auto Redial Other Advanced Features Wireless Paging System To page a called party after receiving a ring-no answer To page a called party without first calling them Initiating a Tracking To enable or disable a pager unit at your station To retrieve a call that you parked using the paging optionIf you receive a parked call message on your pager unit Connectors on Bottom of Telephone Headset Jack To enable headset mode To disable headset mode To enter account code on an incoming call Account CodesTo enter account code on an outgoing call Dial By Name To use Dial By Name GHI Volume Control Setting Current Volume Level 100 Comdial October To mute your station Muting Your SpeakerphoneTo speak to the distant party Programmed Button Display Button Functions Display Button QueryBusy DSS/BLF Button Inquiry To button query your telephone Paging To identify the station that occupies a busy lineTo identify the line that a busy station occupies To send a paging announcement To reply to a Meet-Me Viewing The Call Log To view the call log 106 Comdial October Appendix a Feature Access Codes Intercom + * + Intercom + *3 Intercom + #3 Intercom + **6 Appendix B Display Abbreviations Callbk DSS/BLF Light Pers Ring Take MSG 118 Comdial October Account Code All-Call PagingAssist Button Attendant Automatic Route Selection ARS Automatic Station RelocationBlock Programming Button Query Class Of Service COS Programming Call Pick-UpCall Transfer Caller ID Direct Inward System Access Disa Dial By NameDigital Voice Announcing DVA Direct Inward Station Dialing Disd or did Hookswitch DXP, DXP Plus, FXS and FXTDynamic Line Button Tie Lines Industry Standard Telephone IST IntercomKeypad Last Number Redialing Meet-Me Answer MessagingMute Night Transfer Pulse/Tone Switching Prime LinePrivacy Programmable Buttons Service Observing System Alarm ReportingSaved Number Redialing Screened Call Transfer System Speed Dial TAP Flash/RecallToll Restriction Tone Call Voice Announce Blocking VAB Zone Paging 130 Comdial October Appendix D Speakerphone Characteristics Full-Duplex Speakerphone Guidelines 132 Comdial October Half-Duplex Speakerphone Guidelines 134 Comdial October Appendix E Feature Networking Support Remote ANI RNA Cfos Dnis 140 Comdial October Both None Local Station Node Contrast Only 142 Comdial October October Comdial 143 Slps Tafas VVP Index Index-2 Comdial Jun, ‘02 Jun ‘02 Comdial Index-3 Index-4 Comdial Jun, ‘02 Page GCA70-377.03 September